Mumoo Pty Ltd TA Accidental Health & Safety - Melbourne – Melbourne VIC

We are a growing workplace Safety Solutions provider Servicing Businesses across Victoria.

We help Organisations stay Compliant with Australian Standards and Workplace Health & Safety requirements through First Aid, Safety Equipment, Onsite servicing and ongoing support.

We are seeking a motivated, organized and mature Sales Coordinator to join our team.

This is a wide-ranging role combining mostly Face to Facesales support, field services and coordination of some relevant administration tasks.

We are a growing workplace Safety Solutions provider Servicing Businesses across Victoria.

We help Organisations stay Compliant with Australian Standards and Workplace Health & Safety requirements through First Aid, Safety Equipment, Onsite servicing and ongoing support.

We are seeking a motivated, organized and mature Sales Coordinator to join our team.

This is a varied role combining mostly Face to Facesales support, field services and coordination of some relevant administration tasks.

About the Role

This position plays a key role in Supporting Business growth while ensuring smooth day-to-day operations.

You will work closely with Customers , Technicians and Management to coordinate Services, Maintain Client Relationship and Support Sales Activities.

Key Responsibilities

Customer Service & Sales Support

- Respond to customer enquiries via phone, email, and other communication channels in a professional and timely manner.
- Prepare quotations, proposals, and sales documentation for customers.
- Follow up on customer enquiries, quotations, and sales opportunities to support business growth.
- Assist with customer onboarding, account setup,



and ongoing account management.
- Build and maintain positive relationships with customers by providing exceptional service and support.
- Identify customer needs and recommend suitable products and services.

Service Coordination

- Coordinate service schedules, technician appointments, and customer bookings.
Liaise with customers to confirm service requirements, appointments, and follow-up activities.
- Monitor and ensure service commitments are delivered within agreed timeframes.
- Maintain accurate service records, customer information, and documentation.
- Support customer retention activities, including service reminders and renewal follow-ups.

Field Service Support

- Attend customer sites as required to perform first aid equipment servicing, inspections, stock replenishment, and related service activities.
- Conduct routine equipment checks in accordance with company procedures and compliance requirements.
- Complete service reports and update customer records following site visits.
- Assist with urgent customer service requests and ad-hoc service callouts.

Administration & Operations

- Maintain accurate customer records within the CRM system and company databases.
- Process sales orders, service requests, and related documentation.
- Prepare reports, spreadsheets, and general correspondence as required.




- Manage calendars, appointments, and follow-up schedules.
- Assist management with administrative and operational tasks.
- Contribute to the continuous improvement of business processes, systems, and customer service standards.

General

- Work collaboratively with internal teams to ensure a positive customer experience.
- Comply with company policies, procedures, and workplace health and safety requirements.
- Undertake additional duties as reasonably required to support business operations.

About You

The ideal candidate will have:

- Previous experience in administration, customer service, Face to Facesales support or account coordination
- Proven Sales records and contribution to business Growth

- Strong organisational and time management skills
- Highly autonomous, comfortable to work independent, be able to multitask and self-motivated
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Confidence using Microsoft Office (Outlook, Excel and Word)
- Experience with CRM systems (preferred)

- Positive attitude and willingness to learn
- Hold Australian driver’s licence (Mandatory), comfortable visiting customers across Melbourne and surrounding areas.

What We Offer

- Supportive Environment: Work in a friendly, respectful, and caring team, supporting you with knowledge & training.
- Flexible Scheduling: Outstanding work-life balance with hours that can be tailored around your lifestyle.
- Growth opportunities: Opportunity to develop sales and business skills within a growing business
- Generous Perks: Enjoy attractive staff incentives.

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📌 Sales Coordinator (Melbourne)
🏢 MumooTA Accidental Health & Safety - Melbourne
📍 Melbourne