As a Dental Assistant / Receptionist, you will play an important role in ensuring the smooth day-to-day operation of our clinic while delivering exceptional patient care and customer service.
About the Role
As a Dental Assistant / Receptionist, you will play an important role in ensuring the smooth day-to-day operation of our clinic while delivering exceptional patient care and customer service.
Key Responsibilities
Dental Assisting Duties
- Chairside assistance to dentists during a range of dental procedures
- Preparing and sterilizing instruments and treatment rooms
- Maintaining infection control standards and clinical protocols
- Assisting with patient care and comfort before, during, and after treatment
- Managing clinical stock and supplies
- Taking and processing dental radiographs (where qualified)
Reception Duties
- Greeting patients and providing exceptional customer service
- Answering phone calls and managing appointment bookings
- Patient recalls and follow-up communications
- Processing payments and handling accounts
- Managing patient records and maintaining confidentiality
- Liaising with patients regarding treatment plans and appointments
- General administrative and reception duties
About You
- Present professionally and maintain a positive attitude
- Have excellent communication and interpersonal skills
- Be reliable, organized, and punctual
- Work well both independently and as part of a team
- Be adaptable and willing to take on a broad range of responsibilities
- Have robust customer service skills and attention to detail
- Be eager to learn and develop within the dental industry
- Be willing to travel and work at our sister clinics in Bendigo and Castlemaine when required
What We Offer
- Full-time, stable employment
- Supportive and friendly team environment
- Variety in your role with both clinical and reception responsibilities
- Opportunity for ongoing learning and professional development
- Work across multiple modern dental practices within our group
Previous dental assisting or dental reception experience is preferred; however, applicants with strong customer service experience and a willingness to learn.