You get excellent fulfilment seeing the team perform at it's best. This could be your next challenge in a fast paced, busy, demanding role.

You’re productive, warm and like to see others do well.

You want to contribute to and improve team's results by effectively coordinating the daily and weekly jobs ensure targets are exceeded.

Located in Cairns, Integral Electrics QLD is a rapidly growing locally owned electrical and air-conditioning services business with a strong focus on customer service. We started 10 years ago and have over 650 raving fans as clients. You’ll be the face of our business making sure we maintain and improve our service to customers.

The role will be critical for our business and we’ll train you on everything required for the role. We are more interested in your past results and willingness to learn and do what it takes to succeed than your years of experience.

You get great fulfilment seeing the team perform at it's best. This could be your next challenge in a fast paced, busy, demanding role.

You’re productive, warm and like to see others do well.

You want to contribute to and improve team's results by effectively coordinating the daily and weekly jobs ensure targets are exceeded.

Located in Cairns, Integral Electrics QLD is a rapidly growing locally owned electrical and air-conditioning services business with a strong focus on customer service. We started 10 years ago and have over 650 raving fans as clients. You’ll be the face of our business making sure we maintain and improve our service to customers.





The role will be critical for our business and we’ll train you on everything required for the role. We are more interested in your past results and willingness to learn and do what it takes to succeed than your years of experience.

Reporting to

Operations Manager

Position Purpose

The Receptionist is the first point of contact for customers and plays a key role in delivering exceptional customer service. This position is responsible for managing incoming enquiries, scheduling work, supporting technicians and the office team, and ensuring the smooth day-to-day administration of the business.

Key Responsibilities

Customer Service

- Answer incoming phone calls professionally and efficiently.

- Respond to customer enquiries via phone and email.

- Schedule service calls, maintenance, and installations.

- Keep customers informed of appointment times and any schedule changes.

- Handle customer concerns and direct them to the appropriate team member when required.

Administration

- Create and update customer records.

- Process payments and maintain accurate records.

- File and maintain electronic documentation.

- Manage incoming and outgoing mail and deliveries.

- Assist with general office administration duties.

Scheduling & Coordination





- Coordinate technician schedules to maximise efficiency.

- Monitor daily jobs and communicate any changes to technicians.

- Ensure all required job information is available before technicians attend site.

Software & Systems

- Maintain accurate information in the company's job management software.

- Update job notes and customer records.

- Assist with document management and reporting.

- Use Microsoft Office applications for correspondence and record keeping.

Team Support

- Provide administrative support to management and field staff.

- Order office supplies and maintain office presentation.

- Contribute to continuous improvement of office procedures.

Key Performance Indicators (KPIs)

- Answer calls promptly and professionally.

- Maintain high customer satisfaction.

- Accurate job scheduling with minimal booking conflicts.

- Timely processing of customer enquiries

- Accurate maintenance of customer records.

- Effective communication with technicians and customers.

- Support efficient daily operations of the business.

Workplace Health & Safety

- Follow all workplace health and safety policies and procedures.

- Report hazards and incidents promptly.

- Maintain a clean, organised, and safe office environment.

Performance Expectations

The Receptionist is expected to represent the business professionally at all times, provide exceptional customer service, support operational efficiency, and contribute positively to the team's culture and business growth.

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📌 Receptionist- Full training provided (Cairns Regional)
🏢 Exelect Recruitment
📍 Cairns Regional