Our client is a well-established and highly regarded financial services organisation, recognised for its innovative asset finance products and commitment to delivering exceptional customer experiences. With a reputation built on integrity, professionalism and service excellence, they provide a collaborative and supportive environment where employees are valued and encouraged to succeed.
Conveniently located in Macquarie Park, the office offers easy access to public transport and onsite parking. You'll receive comprehensive training, ongoing support and the opportunity to gain valuable experience with a respected leader in the financial services industry.
The Opportunity
An exciting opportunity has become available for an enthusiastic Customer Service Representative to join a busy contact centre on a 2-3 month temporary assignment. Reporting to the Customer Service Team Leader, you'll be the first point of contact for customers, delivering outstanding service while assisting with a variety of account and general enquiries.
Your responsibilities will include:
- Managing a high volume of inbound customer enquiries
- Providing accurate information regarding customer accounts and finance products
- Assisting customers with payment enquiries, account updates and general requests
- Investigating and resolving customer queries in a timely and qualified manner
- Liaising with internal departments to ensure prompt issue resolution
- Maintaining accurate customer records across multiple systems
- Meeting service levels and quality standards while delivering a positive customer experience
About You
To be successful in this role, you will ideally possess:
- Minimum 12 months experience working in a high-volume contact centre or customer service environment within financial services
- Strong communication skills and the ability to build rapport with a broad range of customersExcellent problem-solving skills and a genuine passion for helping people
- Strong attention to detail and the ability to navigate multiple systems efficiently
- A positive attitude, resilience and the ability to perform in a fast-paced team environment
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📌 Customer Service Officer | Hybrid Work Model | Macquarie Park (City of Sydney)
🏢 SB Recruitment
📍 City of Sydney
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