- Take calls from current and existing customers across Australia
- Deliver outstanding customer service over the phone
- Assist customers with banking and financial needs
- Provide knowledgeable support on products and services
- Recognise opportunities to promote and refer products and services
- Educate customers on digital and mobile banking tools
- Prioritise and complete tasks accurately and efficiently
- Navigate contemporary systems and software
- Collaborate with the team to achieve strategic goals

Requirements

- Ability to communicate with empathy and clarity
- Genuine enjoyment of helping people through positive customer service experiences
- Comfort learning new digital systems
- Experience in customer service
- Passion and drive to deliver an excellent customer experience
- Ability to work within core service hours from 7:00 AM to 11:00 PM, seven days per week

Core Competencies





Demonstrates strong customer service skills with a focus on delivering positive experiences and educating customers on digital banking tools. Proficient in navigating contemporary systems and collaborating with teams to achieve strategic goals.

Highest-signal resume keywords

- Customer Service Experience
- Digital Banking Tools Education
- Empathetic Communication
- Task Prioritization
- Team Collaboration

ATS Optimization Keywords

Soft Skills

- Empathy
- Clarity in Communication
- Positive Attitude
- Passion for Customer Experience

Industry Keywords

- Banking
- Financial Services
- Customer Support

Tools & Technologies

- Contemporary Systems
- Digital Systems

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📌 Member Sales & Service Consultant – Customer Hub (Adelaide)
🏢 Jobtailor
📍 Adelaide