Casual role | competitive rate of $34.96 per hour + superannuation

Play a key role in keeping our park spotless and guest-ready every day

Work in a beautiful natural bush setting with a supportive, family-owned team

About Us

BIG4 Yarra Valley Park Lane Holiday Park is part of the Park Lane Group — a proud family-owned business since 1992.

We create places where families relax, reconnect and make great memories.

- A beautiful holiday park nestled in Victoria's premier wine and nature region and loved by guests

- Part of a growing and trusted family business

- We care about quality, pride and great service

- A friendly team that supports each other

- A place where your work truly makes a difference

What You’ll Do

Bring Holidays to Life!

Are you passionate about delivering unforgettable holiday experiences and thriving in a vibrant, guest-focused environment? Look no further! Park Lane Holiday Parks is searching for a dynamic and enthusiastic Guest Experience Officer to help create magical getaways for our guests. You will be a key player in ensuring every guest's stay is seamless and memorable.

You will help make every guest stay smooth, welcoming and memorable.

- Welcome guests and provide front desk support

- Manage bookings,



payments and guest enquiries

- Answer phone calls and emails promptly

- Resolve guest concerns with care and professionalism

- Promote park activities and accommodation options

What You’ll Bring

You enjoy helping people and thrive in a busy setting.

- Strong customer service skills

- Clear communication and a positive attitude

- Good organisation and attention to detail

- Confidence using booking systems and computers

- Ability to work both independently and in a team

- Current Working with Children Check (or willingness to obtain) and Australian work rights

What’s in it for You

- Live and work surrounded by rolling vineyards and breath-taking mountain ranges

- Staff discounts across Park Lane Holiday Parks and A Maze N Things

- Work with a supportive team and help create memorable holiday experiences for thousands of guests each year

- Join a trusted family-owned Australian business where your contribution matters

- Be part of an exciting period of growth, with major expansion plans underway

- Access career development, training opportunities, and employee benefits across the Park Lane Group

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📌 Guest Experience Officer (Healesville)
🏢 Park Lane Group
📍 Healesville