Assistant Operations Manager | The Grand Hotel

Merivale Sydney CBD NSW

Permanent Full time

Similar jobs pay ~$60k - $80k

Pay information not disclosed by advertiser

The Venue

The best of both worlds, The Grand Hotel combines a traditional cosy pub feel with contemporary touches that make it truly unique. Step inside and enjoy a drink at the traditional oak-panelled bar on the ground floor, the maritime-themed 30 Knots for a huge selection of craft beer and a gourmet pub menu to match on the first floor, and a Pool Room above that. Our guests also have the option of staying I our of our beautifully renovated hotel rooms upstairs.

The Role

This is the perfect opportunity for a up & coming Assistant Operations Manager to learn from a team of passionate hospitality professionals as well as be a part of one of Merivales most iconic locations. We are looking for someone who is committed to imbedding themselves in the team and venue, connecting authentically with the community. We build teams who know how to deliver guest experiences like no other. Our leaders are expected to always drive the teams they support to create magical moments for every guest - big and small!

In a nutshell, you will need to

- Understand how to deliver exemplary guest experience. This incredible venue will feel warm and welcoming with a casual tone of engagement. Underpinned by knowledgeable, professional execution.
- Lead & Coach a diverse team of people. Ensuring that team culture is guest focused, community led, and sales driven.
- Competency to drive the financial results of the department. Be sales focused, create and lead the team to execute revenue initiatives. Demonstrate proven results in management of financial controls.
- Passion for product. Support the extraordinary team of chefs and guarantee you and your teams have a detailed knowledge of the product.




- Establish a healthy working environment for the team – enjoyable, educational, results focused and respectful.

The Reward

- Competitive salary.
- Paid parental leave and adaptable return to work support for new parents.
- Amazing discounts at 90+ venues.
- Career and development opportunities, learning from the best.
- Employee Assistance Program.
- Employee Referral Program.
- Sponsorship is available for eligible candidates.

Skills

- Customer service
- Financial management
- Guest Experience
- Hospitality Industry
- Microsoft Office
- Problem solving
- Product Knowledge
- Revenue Generation
- Staff coaching
- Team leadership
- Teamwork

Company Information

At Merivale, we aim to bring a little magic into the everyday. We are driven to deliver unique and memorable experiences to every person who steps into one of our venues. Owned and run by the Hemmes family for over 60 years, Merivale began as an iconic fashion house started by John and Merivale Hemmes. Merivale’s fashionable beginnings were soon followed by a venture into hospitality, opening a Thai tea café within their Sydney CBD fashion building in 1970. From here, Merivale’s hospitality roots were firmly planted. Merivale is now led by CEO Justin Hemmes, whose creativity and knack for pushing the boundaries has made Merivale what it is today. Hemmes has become a pioneer within the Australian hospitality industry, growing the ever-expanding Merivale portfolio to over 90 brands and venues.

Job details

Category: Hospo, Tourism & Food Services

Occupation: Management & Senior Leadership

Contract type: Permanent

Work type: Full time

Job mode: Onsite / Standard business hours

Industry: Accommodation and Food Services

Sector: Privately held company

Company size: 1000+

Merivale: 1000+

Company size: 47 Job vacancies

Expiring date: 23 Aug 2026

Date posted: 13 Aug 2026

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📌 Assistant Operations Manager | The Grand Hotel (New South Wales)
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📍 New South Wales