We are currently seeking an experienced and motivated Administrator / Customer Service Officer to join a fast-paced and customer-focused team based in Toowoomba. This is a full-time, Monday to Friday role offering excellent work-life balance and a competitive hourly rate of $38+ per hour.
If you enjoy providing exceptional customer service, thrive in a busy office environment, and have solid administrative skills, we d love to hear you.
As a valued member of the Customer Service team, you will be responsible for responding to customer enquiries in a polite, efficient, and professional manner, ensuring a positive experience and complete customer satisfaction at all times.
Key Responsibilities
- Managing customer service enquiries via phone and email
- Accurate and timely data entry
- Freight tracking and shipment follow-up
- Reconciling administrative reports
- Reception duties and general office administration
- Supporting the wider team with day-to-day administrative tasks
What You ll Bring to the Role
To be successful in this position, you will demonstrate:
- Proven customer service experience, including phone, email and reception support
- Confidence in handling challenging situations and finding practical solutions
- The ability to quickly learn and adapt to various computer systems and databases
- Exceptional data entry skills with a strong attention to detail
- Touch typing ability and high levels of accuracy
- Strong organisational skills and the ability to prioritise competing tasks
- Experience working in a fast-paced environment and performing under pressure
- Extensive administration experience and proficiency across Microsoft Office programs
- The ability to work both autonomously and collaboratively within a team
- Flexibility to assist with staff leave coverage and occasional overtime when required
What s on Offer
- Competitive pay rate of $38+ per hour
- S Monday to Friday hours 8:30am - 4:30pm
- Supportive and friendly workplace culture
- Opportunity to work within a well-established and repu business
For any questions, call us on 0*** and ask for Donna Taylor.
All applications are treated confidentially. Successful candidates will undergo Action Workforce’s induction, including a full drug screening and physical assessment. Due to the high volume of applications, only shortlisted candidates will be contacted within two weeks.