The Customer Service Officer is responsible for the provision offront desk and kiosk related duties to all Leisure Centre patrons. This includesgeneral reception and customer service duties, including phone enquiries, cashhandling, bookings for centre run programs, selling memberships and generaladministrative duties relating to the role.

This role is bestsuited to someone who has a real passion for customer service and loves to goabove and beyond to create a positive and enthusiastic customer experience

ESSENTIAL

- Experience in sale and promotion of goods and services and reception services.
- Experienceworking within a customer service environment and delivering a high level ofcustomer satisfaction.

DESIRABLE:

- Experience with computerised point of sale systems and membership sales
- Experience in a leisure centre/hospitality environment
- Ability to apply initiative and problem solve on issues and implement an appropriate course of action.
- Conflict resolution and interpersonal skills
- Ability to demonstrate flexibility, diplomacy, confidentiality, as well such professional working behaviours' such as honesty and motivation.

SALARY & EMPLOYMENTCONDITIONS

- Casual Positions- various hours per week
- $36.47 per hour which is Grade 2 entry level, 25% loading is offered for casual employees,



penalty rates for weekend work, plus 12% Super
- A uniform is provided
- Hours of Work: Between 5am to 11pm Monday to Sunday. However, commencing and finishing times will be flexible and depend on operational needs

FURTHER CONTACTS:

Enquiries regarding the position should be directedto Donna Fairholm on or*********@fairfieldcity.nsw.gov.au

CLOSING DATE:

Sunday 23 August 2026 at 4.00pm.

Fairfield City Council is asmoke-free workplace and is an EEO employer. As an inclusive workplace, wesupport reasonable workplace adjustment. If you do require an adjustment duringthe recruitment process, please notify us on your application form.

Applicants must have the right towork in Australia, and may be required to undertake a national police clearanceas part of the recruitment process.

NOTES

Your application is beingprocess through our recent recruitment system ; we really appreciate yourunderstanding and patience. If you have any feedback, please feel free to reachout to use at *******@fairfieldcity.nsw.gov.au

Suitable candidates may be placedon a talent pool or eligibility list for future identical, or similar positionsfor a period of 12 months.

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📌 Customer Service Officer (City of Fairfield)
🏢 Fairfield City Council
📍 City of Fairfield