Think Water Northern Rivers
Alstonville, Lismore & Far North Coast NSW
Full Time

Retail Sales & Warehouse Storeperson

Join our friendly team in a varied, hands‑on role

- Combination of retail sales and warehouse work
- Serve customers, receive incoming goods, store stock correctly and help maintain accurate, well‑organised inventory
- Irrigation product training provided

Who we are

Think Water Northern Rivers is a specialist water solutions business providing the design, supply, installation and maintenance of irrigation, pumping, filtration and water management systems throughout the Northern Rivers and surrounding regions.

We work with a wide range of customers including homeowners, farmers, tradespeople, commercial businesses and large irrigation projects.

The role

We are looking for a practical, reliable and energetic person who enjoys being busy and getting the job done.

This is a genuinely hands‑on position combining retail customer service with warehouse and delivery duties.

You will be working as part of the team, serving customers, finding products, picking orders, receiving deliveries, operating the forklift, loading vehicles and helping keep the warehouse running efficiently.

Your day could involve helping a customer find an irrigation fitting in the morning, unloading a supplier delivery by forklift, picking materials for a service technician, booking in a pump repair and then delivering materials to a job site.

What you'll be doing

- Serve customers at our retail counter and assist with product enquiries
- Answer customer enquiries in person and over the telephone
- Learn our irrigation, pump, pipe, fittings and water products
- Pick and pack orders for retail customers, service technicians and project jobs
- Receive and check incoming stock
- Unload and load trucks and vehicles using a forklift
- Put stock away and maintain an organised warehouse
- Prepare goods for deliveries and customer collection
- Assist with stocktakes and stock control




- Book customer pumps and equipment in for repair
- Assist with warranty and stock returns
- Help maintain retail displays and stock presentation
- Deliver goods to customers and job sites when required
- Keep warehouse, storage and work areas clean and safe
- Work with the retail, service and project teams to make sure they have the materials they need

About you

We are looking for someone who is comfortable doing both customer‑facing and physical work.

You will ideally have:

- Previous retail, trade counter, warehouse or stores experience
- Forklift licence and experience operating a forklift
- Current driver's licence
- Positive communication and customer service skills
- Confidence dealing with customers, suppliers and other team members
- Good attention to detail
- Ability to pick and handle stock accurately
- Ability to work independently while also being part of a team
- Good time‑management skills and the ability to change priorities during a busy day
- Physical fitness to safely lift and move stock
- A practical attitude and willingness to learn
- Comfortable using computer‑based systems, including ERP, inventory and point‑of‑sale systems
- Able to use Microsoft Teams and other workplace communication tools
- Willing and able to learn new software and systems

Experience with irrigation, pumps, plumbing, rural supplies, hardware or a similar trade‑based industry would be highly regarded, but the right attitude and willingness to learn are important to us.

An MR truck licence would be highly regarded, or a willingness to obtain one.

What we offer

- A permanent full‑time position
- A varied role where you are not stuck doing one job all day
- Product and irrigation training
- The opportunity to develop practical industry knowledge
- A friendly, established local team
- A long‑term position with opportunities to develop as the business grows

The person we're looking for

If you're practical, dependable, enjoy variety and want a role where you can be an active part of the team, we'd like to hear from you.

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📌 Retail Sales and Warehouse Assistant (Alstonville)
🏢 Think Water
📍 Alstonville