- Manage the end-to-end student journey from enquiry to enrolment
- Convert warm leads using a consultative, outcomes-focused sales approach
- Conduct high-volume phone, SMS, and email engagement daily
- Assess applicant eligibility against published entry criteria
- Progress qualified applicants through to enrolment and commencement
- Maintain accurate, compliant records in Salesforce CRM
- Participate in Open Days, campus tours, and information sessions
- Collaborate with admissions, onboarding, and support teams to remove blockers

Requirements

- Proven ability to follow structured processes and work within defined guidelines
- Confident, qualified phone presence with strong listening and rapport-building skills
- Self-driven and accountable, with the ability to work effectively with minimal supervision
- Clear and confident verbal communication skills, particularly in a phone-based environment
- Experience using CRM systems such as Salesforce
- Comfortable working across CRM platforms and standard business systems, including Word and Excel

Core Competencies





Demonstrates expertise in managing the student journey from enquiry to enrolment, utilizing a consultative sales approach and maintaining compliance in record-keeping. Proficient in CRM systems, particularly Salesforce, with strong communication and rapport-building skills.

Highest-signal resume keywords

- Salesforce CRM Management
- Consultative Sales Approach
- High-Volume Engagement
- Verbal Communication Skills
- Process Adherence

ATS Optimization Keywords

Hard Skills

- CRM Systems
- Salesforce
- Data Entry
- Eligibility Assessment
- Lead Conversion

Soft Skills

- Rapport-Building
- Self-Driven
- Accountability
- Listening Skills
- Professional Phone Presence

Industry Keywords

- Student Journey Management
- Enrolment Process
- Admissions Collaboration
- Open Days
- Information Sessions

Tools & Technologies

- Salesforce CRM
- Microsoft Word
- Microsoft Excel

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📌 Student Advisor (New South Wales)
🏢 Jobtailor
📍 New South Wales