Guest Experience Officer - Admissions/Retail/Hire and Accommodation - TWPZ

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

Taronga Western Plains Zoo Dubbo is looking for enthusiastic and customer-focused Guest Experience Officers (GEOs) to join our visitor experience team across a range of areas including Admissions, Retail, Hire and Accommodation (Guides).

With multiple permanent and casual opportunities available , this is your chance to play a key role in creating unforgettable experiences for guests visiting one of Australia's most iconic zoos.

Multiple permanent and casual positions available

Opportunities across both Guest Experience (Admissions/Retail/Hire) & Accommodation teams

Join a dynamic retail and guest experience team focused on delivering exceptional visitor experiences at Taronga Western Plains Zoo

TCSA Wages Employees Award, Mon to Fri $26.94 per hour + 12% superannuation (plus additional weekend and after hours penalty rates where applicable)

About the Role…

As a Guest Experience Officer (GEO), you'll be at the centre of the visitor experience and a key ambassador for Taronga Western Plains Zoo.

We are recruiting GEOs across two core areas:

Guest Experience





Welcome and assist guests throughout their visit

Process admissions and ticket sales and enquiries

Promote memberships, retail products and guest experiences

Assist with bike, cart and hire operations and salles

Deliver exceptional customer service and create memorable guest interactions

Contribute to achieving sales and visitor satisfaction outcomes

Accommodation

Deliver engaging and memorable guided zoo experiences

Welcome and host overnight accommodation guests

Provide exceptional service throughout the guest journey

Share knowledge and stories about Taronga's animals, conservation work and facilities

Create unique experiences that exceed guest expectations

Working Hours

Roles operate on a flexible Monday to Sunday rotating roster

Typical shifts range between 7am and 9:00pm, with some early morning, evening and weekend work required depending on the operational area

Availability during weekdays, weekends, public holidays and peak visitor periods (school holidays) is essential.

Deliver exceptional customer service across all guest touchpoints, including ticketing, hire, retail and accommodation environments, creating engaging and memorable experiences that encourage repeat visitation.

Actively promote and sell zoo tickets, experiences and memberships, using strong product knowledge and sales techniques to maximise revenue and enhance the guest experience.

Maintain high standards of retail presentation, including visual merchandising, stock availability, cleanliness, and point-of-sale operations to support a commercially successful setting.

Proactively resolve guest issues and identify opportunities to improve both guest satisfaction and commercial outcomes.





Work collaboratively as part of a high-performing team to support daily operations across Guest Experience and Retail areas, contributing to both service excellence and sales performance.

Comply with organisational policies, including customer service standards, sustainability practices, and Work Health and Safety requirements.

About You…

We're looking for someone who thrives in a fast-paced, guest-focused retail environment and is passionate about delivering outstanding service.

You will bring:

Proven experience in a retail, tourism, hospitality and/or guest-facing role, with confidence in engaging customers and driving sales

Strong communication and interpersonal skills, with the ability to create positive and memorable guest interactions

Experience using point-of-sale (POS) systems and handling transactions accurately

Hold a current NSW Driver's License and willingness to obtain MR licence (Guides)

Maintain a current Working with Children Check (WWCC) at your own expense

Current Applied First Aid qualification (or willingness to obtain) and ability to maintain this qualification at your own expense

Our employees enjoy generous employment conditions including some of the following:

Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's

Free onsite car parking

A wide range of discounts on our award winning accommodation across both sites

Discounted food and beverage purchases across the sites

Fitness Passport

We're a social team - there's always lots going on around the zoo that we get involved with!

+ more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

We offer:

When you join our team, you'll be part of something bigger than yourself, something that gives you a purpose and inspires you daily. Both personally and professionally - you'll never stop growing at Taronga.

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📌 Guest Experience Officer - Admissions/Retail/Hire and Accommodation - TWPZ (Dubbo)
🏢 Taronga Zoo
📍 Dubbo