ITSM Specialist: ServiceNow & Incident Management Expert (City of Sydney)

ITSM Specialist: ServiceNow & Incident Management Expert (City of Sydney)

16 Aug
|
Zensys
|
City of Sydney

16 Aug

Zensys

City of Sydney

Zensys is seeking an ITSM and ServiceNow expert to lead the setup and optimization of Incident, Problem, Change and Request Management. The role will contribute to Major Incident handling, PIR/RCA processes, and SLA configuration and reporting.

You will work on ServiceNow integrations with JSM, Helix, SCCM, Intune, AD and Exchange, plus event management and CMDB implementation. You will also engage in ServiceNow development and ITSM domains like Knowledge, Demand and Capacity Management, and

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📌 ITSM Specialist: ServiceNow & Incident Management Expert (City of Sydney)
🏢 Zensys
📍 City of Sydney

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