Lead Our Gaming Team at One of Gladstone's Premier Hospitality Venues
The Queens Hotel Gladstone is seeking an experienced and motivated Gaming Manager to lead our Gaming Department. This is an exciting opportunity to join a progressive hospitality business where compliance, customer service and operational excellence are at the forefront.
Reporting directly to the Venue Manager, you will oversee the day-to-day operation of our Gaming Lounge while leading a passionate team and ensuring the highest standards of compliance, responsible gambling and customer experience.
Key Responsibilities
Gaming Operations
- Manage the daily operation of the Gaming Lounge.
- Maintain exceptional presentation and service standards.
- Monitor gaming machine performance and liaise with MAX Gaming technicians.
- Manage gaming promotions and promotional draws.
- Deliver an outstanding experience for members and guests.
Compliance & Responsible Gambling
- Ensure full compliance with Queensland gaming legislation.
- Manage Responsible Gambling obligations.
- Oversee Self-Exclusion procedures.
- Monitor Large Cash Transactions and Large Card Usage.
- Manage MyCash procedures and cash controls.
- Complete daily gaming compliance checks and audits.Maintain accurate gaming records and documentation.
- Assist with OLGR compliance requirements and venue audits.
Membership & Loyalty
- Grow venue memberships.
- Drive loyalty program engagement.
- Promote gaming promotions and member rewards.
- Build strong relationships with regular patrons and VIP members.
Leadership
- Lead, coach and develop the gaming team.
- Recruit, train and mentor staff.
- Manage departmental rosters.
- Conduct performance reviews.
- Foster a positive, customer-focused culture.
Financial Performance
- Monitor gaming revenue and KPIs.
- Complete daily and weekly reporting.
- Investigate variances and discrepancies.
- Assist with budgeting and departmental performance.
About You
You’ll ideally have:
- Previous experience managing a Gaming Department or as a senior gaming supervisor.
- Strong knowledge of Queensland gaming legislation.
- Experience with MAX Gaming systems.
- Knowledge of MyCash, Large Card Usage and gaming compliance.
- Experience managing gaming promotions and loyalty programs.
- Strong leadership and people management skills.
- Excellent communication and organisational skills.
- A commitment to Responsible Gambling and exceptional customer service.
Essential Requirements
- Current RSA.
- Current RSG.
- Current Queensland Approved Manager Licence (or ability to obtain).
- National Police Check (or willingness to obtain).
- Full Australian working rights.
What We Offer
- Salary of $75,000–$85,000 + Super, based on experience.
- Ongoing training and career development.
- Career progression opportunities within a growing hospitality business.
- Supportive leadership team.
- Staff discounts across the venue.
- A modern gaming operation with a strong focus on compliance and customer experience.
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📌 Gaming Manager (Gladstone)
🏢 Queens Hotel Gladstone
📍 Gladstone
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