Great Opportunity to join our team in Sydney or Melbourne

How you'll make an impact

- Design and deliver end to end customer communication solutions using Smart Communications (SmartCOMM) platform or equivalent CCM platforms
- Perform impact analysis across data, templates and business rules
- Build and maintain communication templates, schemas, business objects and data mappings
- Configure and validate multi‑channel outputs (print, email, SMS) using SmartCOMM or equivalent CCM platforms
- Produce and maintain technical and functional specifications
- Execute unit/system testing and support SIT, UAT and PVT
- Apply build standards, data controls and quality guidelines consistently
- Supporting release management and post release activities
- Supporting Incident management, root cause analysis and defect resolution
- Collaborate with project, business and technology stakeholders
- Proactively identify risks, dependencies and opportunities for improvement
- Supporting automation and operational excellence initiatives

What you will bring to the team





- Experience with Smart Communications (SmartCOMM) or equivalent CCM platforms
- Solid stakeholder and customer engagement skills
- Stakeholder management skills to gather, analyse, and document communication requirements
- Analyst skills to translate business communications requirements into customer communication solutions
- Experience in Customer Communication lifecycle management in Banking, Superannuation or other Financial Services environments
- Familiarity with servicing communications, e.g. notices, statements and on-demand communications
- Experience in using Jira and Confluence
- Background in servicing customer communications, ideally within financial services

We believe in the power of inclusion and diversity. We are committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people and encourage candidates from these backgrounds to apply.

#J-18808-Ljbffr

📌 Customer Communications Delivery Specialist (New South Wales)
🏢 Amp
📍 New South Wales