- Provide day-to-day functional support for Dynamics 365 Finance and Operations Finance modules
- Analyse client issues and requests and translate them into specifications, configuration changes, development requirements, or support actions
- Prepare and maintain functional design documentation, test scripts, support runbooks, service updates, and stakeholder materials
- Support data migration, period-end close, reconciliation, configuration changes, patches, and release-cycle testing
- Develop and maintain low-to-medium complexity customisations and extensions
- Build guides, support notes, test plans, release updates, and knowledge articles
- Support service governance, ticket prioritisation, SLA commitments, documentation, knowledge management, access controls, and shared services processes
- Use Azure DevOps, APIs, data connectors, workflows, custom data entities, and Azure Integration Services
- Track incidents, ticket trends, platform issues, service outcomes, and client feedback and recommend improvements
- Engage with clients, functional teams, technical teams, service teams, and end users to deliver support services

Requirements

- 5+ years’ experience supporting Dynamics 365 Finance and Operations, ERP Finance solutions, live client environments, application support, or solution delivery roles
- Strong working knowledge of Dynamics 365 Finance and Operations, Finance modules, configuration, X++ development, custom data entities, workflows, Azure DevOps, and support processes
- Experience supporting live ERP environments, Finance operations,



client issue resolution, functional testing, release support, service delivery, and business process improvements
- Ability to investigate Finance issues, configuration defects, development requirements, integration problems, performance concerns, and data-related support issues
- Ability to create functional specifications, design documentation, test scripts, support runbooks, technical notes, release notes, and support artefacts
- Experience running workshops, triage sessions, support status meetings, functional walkthroughs, and stakeholder briefings
- Understanding of D365 F&O; support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, and release-cycle basics
- Working knowledge of Azure Integration Services, Logic Apps, Azure Service Bus, APIs, data connectors, custom workflows, and Microsoft cloud integration patterns
- Solid communication, problem-solving, troubleshooting, documentation, and stakeholder management skills
- Experience supporting Finance modules, data migration, SIT, end-user training, UAT, go-live activities, ticket resolution, and managed services programs
- Must be an Australian citizen




- Must be eligible to obtain and maintain an Australian Government security clearance
- Bachelor’s degree in IT, computer science, business systems, finance, accounting, engineering, or a related field is listed under Preferred Education and Experience
- Existing Australian Government security clearance is highly regarded

Core Competencies

Demonstrates expertise in Dynamics 365 Finance and Operations, focusing on Finance modules, configuration, and support processes. Proficient in creating functional documentation, managing service governance, and delivering effective client support in ERP environments.

Highest-signal resume keywords

- Dynamics 365 Finance And Operations
- X++ Development
- Azure DevOps
- Data Migration
- SLA Commitments

ATS Optimization Keywords

Hard Skills

- Finance Modules
- Configuration Changes
- Custom Data Entities
- Workflows
- Functional Testing
- Release Support
- Business Process Improvements
- Integration Problems
- Technical Documentation
- End-User Training

Soft Skills

- Problem-Solving
- Troubleshooting
- Stakeholder Management
- Communication

Certifications & Qualifications

- Australian Government Security Clearance

Industry Keywords

- ERP Finance Solutions
- Service Management
- Knowledge Management
- Release-Cycle Testing
- Managed Services Programs

Tools & Technologies

- Azure Integration Services
- Logic Apps
- Azure Service Bus
- APIs
- Data Connectors

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📌 ERP Finance and Technical Support Engineer (City of Sydney)
🏢 Jobtailor
📍 City of Sydney