Support a high-performing national collections function and help drive positive financial outcomes. At Heidelberg Materials Australia, we are seeking a motivated and experienced Assistant Collections Manager to join our finance team on a 6-month full time fixed term contract basis. Based out of our Parramatta office and reporting to the National Collections Manager, you will play a key role in supporting debt recovery operations, maintaining strong customer relationships, and ensuring efficient, compliant collection practices across the business. This is an excellent opportunity for a collections professional looking to step into a leadership-support role within a large, dynamic organisation.

About the Role

As the Assistant Collections Manager, you will support the day-to-day management of the collections portfolio while working closely with internal stakeholders and customers to maximize debt recovery and minimise financial risk.

Key Responsibilities

- Assist in the daily management of the national collections portfolio, monitoring outstanding debt and implementing effective recovery strategies.
- Contact customers to negotiate payment arrangements, resolve account disputes, and recover overdue balances in a professional and ethical manner.
- Support the National Collections Manager in developing and maintaining collections policies, procedures, and best practices.
- Generate and analyze collections reports, identify trends, and recommend process improvements.
- Ensure compliance with relevant legislation, regulatory requirements, and company policies.
- Partner with Sales, Customer Service, and other internal stakeholders to facilitate timely debt recovery.
- Manage escalated customer enquiries and complaints relating to collections activities.
- Provide guidance and support to junior team members as required.




- Contribute to continuous improvement initiatives, systems enhancements, and process efficiencies.

About You

- Proven experience in a credit control, accounts receivable, or collections environment.
- Strong knowledge of collections processes, debt recovery practices, and relevant legislation.
- Excellent negotiation, communication, and relationship-building skills.
- Demonstrated ability to manage difficult conversations while maintaining positive customer relationships.
- Strong analytical skills with the ability to interpret financial data and reporting.
- Advanced Microsoft Office skills, particularly Excel, and experience with financial systems.
- Exceptional attention to detail and a high level of accuracy.
- Strong organisational and time management skills, with the ability to manage competing priorities.
- The ability to work independently while contributing positively to a cooperative team environment.

Desirable Qualifications

- Tertiary qualification in Finance, Accounting, Business Administration, or a related discipline.
- Previous experience supporting or supervising collections team members within a large organisation.

Why Join Heidelberg Materials?

- Opportunity to work for a leading building materials company.
- Supportive and collaborative team environment.
- Exposure to national operations and key business stakeholders.
- Chance to contribute to meaningful improvements within the collections function.
- Competitive remuneration package.





If you're an experienced collections professional looking for your next challenge and the opportunity to make an impact, we'd love to hear from you.

Heidelberg Materials Australia is an equal‑opportunity employer. We welcome applications from anyone with full Australian work rights who can reliably present “fit for work” each day.

Zukunft gestalten, Erfolge bauen Heidelberg Materials – dein Sprungbrett in die Zukunft der Baustoffindustrie. Als weltweit führendes Unternehmen der Baubranche stellen wir eines der meistgenutzten Produkte her und ebenen dadurch nicht nur den Weg hin zu einer nachhaltigeren Produktion, sondern auch für deine persönliche Erfolgsgeschichte. Unser mutiger und innovativer Ansatz setzt auf massive CO2-Reduzierung, effiziente Recyclingtechnologien und digitale Lösungen – wir setzen Maßstäbe, die die Branche neu definieren. In unserer global vernetzten und regional verwurzelten Gemeinschaft haben deine Ideen die Kraft, den Menschen von morgen ein Leben von morgen zu ermöglichen. Bei uns gestaltest du nicht nur die Zukunft der Branche, sondern auch deine eigene. Packen wir’s an! Heidelberg Materials ist einer der weltweit größten integrierten Hersteller von Baustoffen und -lösungen mit führenden Marktpositionen bei Zement, Zuschlagstoffen und Transportbeton. Wir sind mit mehr als 51.000 Beschäftigten an fast 3.000 Standorten in über 50 Ländern vertreten. Im Mittelpunkt unseres Handelns steht die Verantwortung für die Umwelt. Als Vorreiter auf dem Weg zur CO2-Neutralität und Kreislaufwirtschaft in der Baustoffindustrie arbeiten wir an nachhaltigen Baustoffen und Lösungen für die Zukunft. Unseren Kunden erschließen wir neue Möglichkeiten durch Digitalisierung.

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📌 Assistant Collections Manager (Acting) | Parramatta (City of Parramatta Council)
🏢 Heidelberg Materials
📍 City of Parramatta Council