- Build and sustain strong customer relationships across a portfolio as the main point of contact
- Identify growth opportunities and pursue new business leads through expansion and pricing optimisation initiatives
- Collaborate with Sales, Operations and Category Management to execute strategic customer plans
- Conduct business reviews, manage tenders and negotiate contracts
- Monitor account performance using metrics and customer feedback such as NPS
- Oversee the annual audit process, ensuring policy compliance and recovery of outstanding equipment fees
- Lead initiatives to reduce transport costs and improve supply chain efficiency
- Support customer sustainability initiatives and broader corporate social responsibility objectives

Requirements

- Experience in account management, customer service, inside sales or relationship-based roles, ideally in a B2B environment
- Curious, consultative mindset focused on understanding customer needs
- Confidence engaging customers with strong communication and relationship-building skills
- Commercial awareness of how service, pricing and operational decisions affect customer outcomes
- Strong organisation and prioritisation skills for managing multiple customer relationships




- Comfort working with structure, big data and advanced systems
- CRM experience preferred; Salesforce ideal but not essential
- Desire to build a career within a large global organisation and openness to learning, feedback and progression
- Full working rights in Australia required
- Sponsorship is not available

Core Competencies

Demonstrates expertise in account management and customer relationship building, with a strong focus on identifying growth opportunities and optimizing pricing strategies. Proficient in using metrics and customer feedback to enhance account performance and drive supply chain efficiency.

Highest-signal resume keywords

- Account Management
- Customer Relationship Building
- CRM Experience
- Commercial Awareness
- Robust Communication Skills

ATS Optimization Keywords

Soft Skills

- Curious Mindset
- Consultative Approach
- Strong Organisation Skills
- Prioritisation Skills

Industry Keywords

- B2B Environment
- Customer Service
- Supply Chain Efficiency
- Corporate Social Responsibility
- NPS

Tools & Technologies

- Salesforce
- Big Data Systems

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📌 Account Manager (Melbourne)
🏢 Jobtailor
📍 Melbourne