Job Category

Employee Type

Permanent (PERM)

Contact Name

Ashneel Kapoor

Contact Phone

***

Contact Email

**************@autogeneral.com.au

Lead. Inspire. Deliver.

At Auto & General, our Home Claims team is passionate about people — our customers and our team members. We're on the hunt for an authentic, high-performing Team Leader to join our close-knit leadership team based in Kawana.

If you thrive on building high-performing teams, driving exceptional customer outcomes, and leading with integrity, this is the role for you.

What You'll Be Doing

This is more than just managing a team — it's about inspiring a group of talented Claims Consultants to be their absolute best, every single day. You'll:

- Lead and develop a team managing a portfolio of home claims, fostering a culture of excellence and accountability
- Coach, motivate and mentor your team to consistently meet and exceed performance objectives
- Champion service quality by ensuring high standards of process adherence and customer experience
- Drive smarter decisions through workload prioritisation, claim review and authorisation, and performance reporting
- Collaborate widely across underwriting, assessing, suppliers, complaints and builders to deliver seamless claim outcomes
- Shape the future by contributing to strategic initiatives that continuously improve Claims performance
- Influence at all levels by providing input into staffing, recruitment and system development

What Success Looks Like

- A highly engaged, capable and values-aligned team
- Exceptional, consistent service delivery for every customer




- Strong stakeholder relationships built on trust and collaboration
- Accurate reserving, effective claims cost management and sharp negotiation outcomes

What You'll Bring

You're a natural leader — resilient, empathetic and decisive. You bring:

- Proven experience managing claims (home insurance highly regarded)
- A strong track record of leading, developing and coaching people
- The ability to guide your team confidently through change
- Exceptional communication, negotiation and influencing skills
- High-level analytical and critical thinking skills to support sound decision-making
- Outstanding attention to detail with the ability to make tough calls under pressure
- A collaborative mindset with the ability to influence senior stakeholders
- Proven ability to manage shifting priorities in a fast-paced setting

Why choose us?

We offer a rewarding career with opportunities for growth, development, and acquisition of transferable skills within a supportive and ever growing team. Here's what sets us apart:

Prime location: Our Kawana The Edge office boasts a convenient location, surrounded by shops, cafes, and restaurants – all within easy walking distance!





Generous leave:Enjoy extra time off with a paid "ME" day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year! We also offer comprehensive paid parental leave.

Giving back:Passionate about a cause? We are too! Our workplace giving program allows you to support your favourite registered charities, and we'll match your donations.

Growth and development:Invest in your future with our internal development programs and access to a wide range of online courses.

Exclusive perks:Enjoy discounts on Budget Direct insurance products, plus access to our "Perks" app, offering fantastic discounts and offers across various areas.

Onsite amenities:Take advantage of our excellent end-of-trip facilities, wellness spaces to decompress and private spaces for nursing mothers. Gain access to Sonder, a comprehensive 24/7 safety, medical, and mental health support service at no cost.

Team spirit: Join a vibrant and social team with regular events, annual celebrations, family fun days, and more!

About us:

As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.

We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.

Does this role sound perfect for you?

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📌 Home Claims Team Leader (Sunshine Coast Regional)
🏢 Auto & General
📍 Sunshine Coast Regional