- Desktop Support Analyst within Corporate Environment
- Permanent Position based in the heart of Sydney CBD
- 5 days on-site in the office with excellent company perks
- Challenging role with interesting digital technology and AI projects
- IT Services Customer Experience of Excellence

- Desktop Support Analyst within Corporate Environment
- Permanent Position based in the heart of Sydney CBD
- 5 days on-site in the office with excellent company benefits
- Challenging role with interesting digital technology and AI projects
- IT Services Customer Experience of Excellence

The Role

This is an excellent opportunity for a hands-on I.T. Support professional who is an avid problem solver and enjoys supporting people. You will provide proactive second-level desktop support and play a key role in ensuring technology environments run smoothly. You will also participate in a national on-call roster for after-hours support.

Core Responsibilities

- Providing frontline technical support face-to-face, over the phone, and via ServiceNow - managing incidents and requests from start to finish
- Taking ownership of support tickets and delivering timely resolutions in line with service levels
- Managing end-user technology assets including device allocation, tracking,



and lifecycle management
- Delivering Audio Visual (AV) support - setting up and testing equipment for meetings and events, with a focus on client floor requirements
- Providing real-time support during client meetings and events to ensure a seamless experience
- Collaborating with infrastructure and broader IT teams on AV solutions and service improvements

Key Requirements

- Experience supporting a Windows desktop environment (PCs, laptops, printers, mobile devices, remote access, and peripherals)
- Knowledge of VoIP, mobile, and internet technologies
- Familiarity with network and server systems, including switches, routers, and patch panels
- Understanding of ITIL principles and Change Management processes
- Strong communication skills - you can explain technical concepts in plain language
- A proactive, self-starting approach with excellent problem-solving ability
- The ability to work calmly under pressure and manage competing priorities
- A genuine desire to help people and deliver excellent customer service

Please note that sponsorship is not on offer for this position.

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📌 Desktop Support Analyst (City of Sydney)
🏢 Recruitment House
📍 City of Sydney