Our client is a successful national professional services organisation that continues to expand its internal technology capabilities. With a strong focus on delivering an efficient and reliable technology experience, the business is looking to strengthen its IT function with an experienced support professional.
This is a varied position for someone who enjoys being more than a traditional helpdesk resource. You will work closely with the wider business, take ownership of technical issues and assist with the ongoing development of the organisation's technology environment.
The Role
- Taking ownership of incoming technology requests and ensuring users receive timely and effective outcomes
- Investigating incidents and technical problems across workplace systems and end-user environments
- Assisting employees with day-to-day technology challenges and providing practical solutions
- Administering user access and maintaining appropriate security and permissions across core systems
- Supporting the implementation and maintenance of business applications and cloud services
- Monitoring the performance and availability of key workplace technologies
- Assisting with software updates, system changes and technology releases
- Maintaining accurate IT records, documentation and asset information
- Working alongside infrastructure and technology partners on more complex technical matters
- Helping coordinate technology changes across the business and ensuring users are appropriately supported
- Identifying recurring issues and recommending improvements to reduce future support requirements
- Contributing to the development of IT processes, procedures and internal knowledge resources
- Assisting with technology projects, system enhancements and business initiatives as required
- Supporting the organisation as it adopts new digital tools and more efficient ways of working
- Building trusted relationships with employees and becoming a reliable point of contact for technology-related matters
About You
This opportunity would suit an IT professional who is confident working independently, enjoys variety and takes pride in providing a high level of service.
You will ideally bring:
- Several years' experience in a hands-on IT support environment
- Strong experience troubleshooting workplace technology and business applications
- A solid understanding of modern cloud and SaaS environments
- Experience managing user access, permissions and technology services
- The ability to investigate problems logically and work through issues to a resolution
- Strong interpersonal skills and confidence working with people across different areas of a business
- A customer-first approach with a focus on understanding the underlying issue rather than simply resolving the immediate request
- The ability to prioritise workloads and remain organised in a fast-paced environment
- Strong written and verbal communication skills
- A high level of initiative and the confidence to work with minimal supervision
- A continuous improvement mindset and an interest in finding better ways of delivering IT services
- A willingness to learn new platforms and technologies as the environment evolves
- Strong attention to detail and a genuine sense of ownership
What’s on Offer
- Four days working from the office with one day working remotely
- A varied role with exposure well beyond traditional desktop support
- The opportunity to work across systems, applications and technology initiatives
- A business that is actively investing in its technology workplace
- A collaborative team where your ideas and input will be valued
- The opportunity to develop your career across multiple areas of IT
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📌 IT Support (City of Sydney)
🏢 Future You
📍 City of Sydney
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