Bonbons Bakery BoxHill North is an established bakery specialising in high-quality Asian and Western-style breads, cakes, pastries and coffee. We are committed to delivering excellent customer service, fresh products and an outstanding shopping experience for our diverse local community.

We are seeking an experienced and motivated Bakery Store Manager to oversee the daily operations of our busy retail bakery.

This is a full-time permanent position for a hands‑on leader who enjoys working in a fast‑paced food retail environment while leading and developing a successful team.

Key Responsibilities

- Managing the day-to-day operations of the bakery store
- Leading, supervising, training and developing team members
- Preparing staff rosters and managing labour costs
- Monitoring sales performance and implementing strategies to achieve business targets
- Ensuring exceptional customer service at all times
- Managing inventory, stock ordering and stock control while minimising wastage
- Maintaining high standards of food safety, hygiene and workplace health and safety compliance
- Ensuring attractive product presentation and merchandising
- Managing cash handling, POS operations and daily reconciliation
- Handling customer enquiries and resolving customer concerns professionally
- Working closely with senior management to improve operational efficiency and business performance

Applicants should demonstrate

- Previous management experience within a bakery, café,



food retail or hospitality environment
- Strong leadership and people management skills
- Excellent organisational and time management abilities
- Experience in staff training and performance management
- Experience in inventory management, stock ordering and cost control
- Strong customer service and communication skills
- Ability to work efficiently in a fast-paced retail environment
- Good understanding of Australian Food Safety Standards and Workplace Health & Safety requirements
- Proficiency in English communication
- Availability to work weekends, public holidays and flexible retail hours

The following will be highly regarded

- Experience using retail POS systems and sales reporting
- Ability to analyse sales data and improve store performance
- Ability to communicate in Mandarin and/or Cantonese, as our store serves a diverse multicultural customer base with a significant number of Chinese-speaking customers

What We Offer

- Ongoing training and professional development
- Career progression opportunities within an expanding bakery business
- Supportive and friendly working workplace

About You

You are a proactive leader who enjoys working on the shop floor, leading by example and creating a positive team culture. You are passionate about delivering outstanding customer service while maintaining high operational standards.

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📌 Bakery Store Manager (Whitehorse City)
🏢 Bonbons
📍 Whitehorse City