Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, secure and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets.
The Tyre Business Area is a key element of that offering. We work to ensure that your tyres will always offer excellent braking, maximum safety, and pure driving pleasure. That's why Continental is one of the leading manufacturers of passenger and light truck tyres in Europe. We're also one of the world's largest passenger tyre manufacturers in the original equipment and replacement market. A passion for mobility is at the heart of everything we do. And our goal is to make mobility cleaner, safer, more intelligent and affordable for everyone.
A Unique Career Opportunity
About the Role
Located at Continental Tyres Australian headquarters in Collingwood and reporting to the Customer Order Desk Manager, this role is responsible for providing customer service support in a fast-paced customer centric environment.
The Key Responsibilities
- Answer incoming calls efficiently.
- Process customer order(s)
into SAP accurately within defined timeline from the time the order was received.
- Check stock availability in various warehouses, recommend alternative articles (if necessary).
- Check ETA of incoming stock for no/low availability articles and inform customers.
- Follow pricing guidelines and standards set by Sales Management and coordinate pricing adjustments based on Sales Manager's approval.
- Process credit/debit order (s) into SAP accurately from the time the request was received and ensure to complete documentation processing in SAP
- Support special assignments and new project(s) requirements assigned by immediate supervisor
- Follow up and follow through with internal departments to ensure solutions are achieved to address customer complaints in a timely manner.
About You
Possess excellent communication and influencing skills
Attention to details
Available to work in rotating shifts between 8:00am - 5:00pm Mon - Fri
Why Join Us?
- Modern and sustainably designed office space in Collingwood
- Hybrid working options - 1 day from home per week
- Thrive in a global leader driving sustainable mobility.
- Experience a collaborative culture with growth opportunities.
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📌 Customer Service Consultant (City of Yarra)
🏢 Continental Tyres Australia
📍 City of Yarra
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