Office Manager - 2IC to Practice Manager

Operational Leadership and Staff Coordination

- Support and provide leadership to reception, administration and nursing teams to ensure effective day-to-day clinic operations.

Reception and General Administration

- Undertake general reception duties and provide coverage when operationally required.
- Process incoming and outgoing mail or allocate it to the appropriate team member.
- Prepare correspondence, reports, spreadsheets, and other operational documents using Microsoft Word and Excel.

Business Performance & Reporting

- In conjunction with the Practice Manager monitor clinic performance against key operational and financial metrics.

Doctor Engagement & Retention

- Support doctor recruitment, onboarding and orientation processes.

Quality, Compliance & Accreditation

- Ensure compliance with RACGP accreditation standards and organisational requirements.





Patient Experience & Service Improvement

- Manage patient feedback, complaints and compliments in a qualified and timely manner.

Project Management & Continuous Improvement

- Coordinate and implement operational projects across the clinic.

Change Management & Business Transformation

- Support organisational change initiatives and business transformation activities.

Stakeholder Management

- Develop and maintain effective relationships with doctors, allied health providers and external service providers.

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📌 Office Manager - 2IC to Practice Manager (Shepparton)
🏢 Medical First Group
📍 Shepparton