Medical Receptionist - Specialist Practice

Our client is a progressive specialist practice with a dedicated team of specialists and experienced nursing staff who are passionate about delivering exceptional patient care. They have invested heavily in technology and automation, creating an effective, supportive, and forward-thinking workplace.
If you enjoy working in a fast-paced medical environment, have excellent attention to detail, and genuinely enjoy helping people, this could be the perfect opportunity for you.

About the Practice This innovative practice embraces the latest technology to streamline patient care and administration. They utilise AI-powered phone systems along with leading medical software including Healthengine, Gentu, Square and Stripe, automating as many processes as possible to allow the team to focus on delivering an outstanding patient experience.

To support your success, the practice provides a comprehensive online policies and procedures manual, complete with step-by-step written guides and training videos that are available on demand whenever you need them.

About the Role As the first point of contact for patients, you will play a vital role in ensuring the practice runs smoothly and efficiently. Your responsibilities will include:

- Managing incoming patient enquiries and telephone calls
- Booking appointments and surgical procedures
- Diary management for specialists
- Coordinating theatre lists
- Processing invoices, receipting and patient payments
- Monitoring upcoming appointments to ensure payments and documentation are completed correctly
- Providing exceptional customer service to patients, specialists and colleagues




- General administrative support to the clinical team

Our client is a progressive specialist practice with a dedicated team of specialists and experienced nursing staff who are passionate about delivering exceptional patient care. They have invested heavily in technology and automation, creating an efficient, supportive, and forward-thinking workplace.
If you enjoy working in a fast-paced medical environment, have excellent attention to detail, and genuinely enjoy helping people, this could be the perfect opportunity for you.

About the Practice This innovative practice embraces the latest technology to streamline patient care and administration. They utilise AI-powered phone systems along with leading medical software including Healthengine, Gentu, Square and Stripe, automating as many processes as possible to allow the team to focus on delivering an outstanding patient experience.

To support your success, the practice provides a comprehensive online policies and procedures manual, complete with step-by-step written guides and training videos that are available on demand whenever you need them.

About the Role As the first point of contact for patients, you will play a vital role in ensuring the practice runs smoothly and efficiently. Your responsibilities will include:





- Managing incoming patient enquiries and telephone calls
- Booking appointments and surgical procedures
- Diary management for specialists
- Coordinating theatre lists
- Processing invoices, receipting and patient payments
- Monitoring upcoming appointments to ensure payments and documentation are completed correctly
- Providing exceptional customer service to patients, specialists and colleagues
- General administrative support to the clinical team

About You To be successful in this role, you will have:

- Previous medical reception or specialist practice experience
- Experience using Gentu or similar (highly regarded)
- Strong computer skills and confidence learning new technology
- Excellent organisational and time management skills
- Exceptional attention to detail
- A caring, positive and professional attitude
- The ability to multitask while remaining calm under pressure
- Outstanding communication and interpersonal skills
- A proactive approach and willingness to contribute to a collaborative team

What's on Offer

- Join a highly respected specialist practice
- Work with an experienced team of specialists and nurses
- Modern, technology-driven workplace with advanced systems and automation
- Comprehensive online training resources and ongoing support
- Friendly, collaborative and supportive team culture
- Long-term career opportunity within a growing practice

If you are a motivated medical receptionist who enjoys working in a modern, patient-focused environment and takes pride in delivering exceptional service, we would love to hear from you.

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📌 Medical Receptionist - Specialist Practice (Melbourne)
🏢 Silver Search
📍 Melbourne