You will lead and support our Visitor Experience team in delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of their assigned front of house venue. You will be experienced in resolving customer issues in a professional, timely manner, whilst ensuring the operational needs of the Visitor Experience team are being met.
Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday.
About You
As a confident, enthusiastic and engaging leader, you bring:
- Significant experience in leading and managing wide-ranging service and operational activities
- Significant experience in delivering exemplary customer service
- Significant experience in supervising, motivating and improving the performance of teams
- Moderate experience in developing and maintaining relationships
- Proven experience in conflict resolution and creative problem solving
- Proven ability to prioritise workload in a deadline based environment
About the Team
The Visitor Experience team sits within the Destination and Audience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before,
during and after each visit.
The team is comprised of service and support teams for Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.
At Arts Centre Melbourne (ACM), we employ the HumanForce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images arenotstored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality/Kitchen Teams will be required to use it unless otherwise agreed.
If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.
Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
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📌 Supervisor, Visitor Experience (Venues) (Melbourne)
🏢 Arts Centre Melbourne
📍 Melbourne
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