About Us

Storage X is a current Melbourne self-storage business on a mission to make storage simple, combining smart service, secure spaces, and a people-first approach. We're expanding across south-east and inner Melbourne, with Storage X Northcote and Storage X Bentleigh as our first new launch sites.

The Role

We're hiring two Assistant Store Managers — one for our Northcote facility and one for our brand-new Bentleigh facility, to support the day-to-day running of each site. Working under the direction of the Store Manager, you'll help drive occupancy from the ground up, deliver a great customer experience, and take ownership of delegated tasks. We're looking for someone who enjoys working with people, thrives in a customer-focused environment and takes pride in hitting their KPI targets and delivering great results.

Please indicate your preferred location (Northcote or Bentleigh) when applying.

What You'll Do

Support the Store Manager in driving revenue growth through consultative sales, and maximising occupancy

Convert enquiries into rentals, conduct facility tours, and help customers select the right unit for their needs

Promote and sell ancillary products and services, including packing supplies and truck hire

Deliver a consistently outstanding customer experience across walk-in, phone, and digital touchpoint





Support the full customer lifecycle: enquiry, lease documentation, account management, and move-out

Manage customer accounts including invoicing, payments, and overdue account follow-up

Support marketing activities including following up leads, sending review requests, and updating tenant records

Maintain high standards of cleanliness, presentation, and tidiness

What we are looking for

Minimum 2 years' experience in a customer-facing role within self-storage, retail, hospitality or wholesale, or a similar environment

A genuine passion for helping customers with a positive can-do attitude

Sales experience with the ability to convert enquiries and upsell products and services

Sound conflict resolution skills, with the ability to de-escalate situations calmly and professionally

Strong computer, administrative, and communication skills

A proactive, solutions-focused approach and the reliability to manage the centre independently when required

A current driver's licence. Forklift licence (desirable)

What's On Offer

Full self-storage systems and industry training

Support from an experienced Store Manager and head office team

The opportunity to be part of something new

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📌 Assistant Store Manager (City of Darebin)
🏢 Time & Place
📍 City of Darebin