- Manage and grow an established portfolio of SME customers across Emerald and the surrounding region
- Identify opportunities to expand existing accounts, secure new business and support customer retention
- Visit customer sites across Emerald and the surrounding region
- Build solid customer relationships and provide tailored waste management solutions
- Prepare quotations and complete online risk assessments
- Accurately manage customer information within internal systems
- Coordinate with Customer Service and Operations to set up customer accounts and activate services seamlessly
- Monitor customer activity, analyse system data and resolve issues
- Work closely with Operations to deliver safe, efficient and high-quality service outcomes
Requirements
- Exceptional administration skills and outstanding attention to detail
- Experience in customer service, sales support, account management or an emerging sales role
- Strong relationship-building and communication skills
- Customer-first approach
- Confidence working across multiple systems
- Ability to accurately manage customer information
- Ability to manage time effectively and work autonomously
- Experience within the waste, logistics or transport industries is advantageous but not essential
Core Competencies
Demonstrates strong customer relationship management and account growth capabilities, with a focus on delivering tailored waste management solutions and ensuring customer satisfaction. Proficient in administration, data management, and effective communication across multiple systems.
Highest-signal resume keywords
- Customer Relationship Management
- Account Management
- Sales Support
- Data Management
- Communication Skills
ATS Optimization Keywords
Hard Skills
- Quotation Preparation
- Risk Assessment
- Customer Information Management
- Data Analysis
- Time Management
Soft Skills
- Attention to Detail
- Relationship Building
- Customer-First Approach
- Autonomous Work