- Run onboarding sessions and refresher training for customers
- Host engaging webinars covering product functionality
- Deliver internal training, including onboarding and security awareness
- Write and update training materials, user guides, and process documents
- Create online learning modules for customers and employees
- Keep the Zendesk knowledge base current and helpful
- Collaborate with Customer Success, Product, and Support on product and process changes
- Occasionally support sales demos when product expertise is needed
- Help customers and colleagues get the most out of Eftsure’s platform
Requirements
- 1–2 years’ experience in a customer-facing role
- Strong communication skills, including speaking in front of people and clear writing
- Tech-savvy and quick to learn new tools and systems
- Organised, self-motivated, and able to work independently
- Naturally curious and interested in improving processes
- Confident, adaptable, and resilient in a fast-changing environment
Core Competencies
Demonstrates expertise in delivering training sessions and creating educational materials while effectively collaborating with cross-functional teams. Possesses robust communication skills and a tech-savvy approach to enhance customer engagement and support.
Highest-signal resume keywords
- Customer-Facing Experience
- Strong Communication Skills
- Training Material Development
- Tech-Savvy
- Organised and Self-Motivated
ATS Optimization Keywords
Hard Skills
- Training Delivery
- Content Creation
- User Guide Writing
- Online Learning Module Development
- Process Documentation