Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

To see first-hand what our colleagues think about working here,take a lookat the following short videosmonashhealth.org/careers.

Senior Manager - Ancillary Services

Make a Difference Through Digital Health

About the Team

EMR Services maintains and evolves Monash Health's Electronic Medical Record, ensuring it supports safe, efficient and contemporary models of care. The team works closely with clinicians and digital specialists to optimise workflows, improve user experience and support the ongoing digital transformation of the health service.

About The Role

We are seeking an experienced and strategic leader to join our Digital Applications & Architecture team as Senior Manager – Ancillary Services.

Reporting to the Head of EMR Services, this role leads the operational, technical and people management functions of Monash Health's Electronic Medical Record (EMR) Ancillary Services portfolio. You will oversee a team of approximately nine specialists and be responsible for the delivery, optimisation and ongoing support of critical EMR capabilities that underpin patient access, registration, security, tracking and other foundational workflows across the organisation.

As Senior Manager - Ancillary Services,



you will lead the EMR capabilities that underpin patient flow, access, registration, security and foundational clinical workflows across Monash Health. Reporting to the Head of EMR Services, you will be responsible for maintaining operational stability while driving continuous improvement and supporting strategic change initiatives. Working in partnership with the Senior Manager - Documentation Services, you will help coordinate EMR delivery, workforce planning and project participation across a diverse portfolio of initiatives that require collaboration across multiple digital streams.

What We're Looking For

You are an experienced digital health or health technology leader who thrives in complex environments and enjoys balancing operational excellence with strategic thinking.

To be successful, you will bring:

- Significant experience leading teams within public healthcare and EMR environments.
- Demonstrated success delivering and supporting EMR workflows and services.
- Strong people leadership skills, including coaching, mentoring and workforce planning.
- Experience engaging and influencing senior clinical, operational and executive stakeholders.
- Highly developed communication, stakeholder management and problem-solving abilities.
- A relevant tertiary qualification in Information Technology, Health Informatics, Computer Science, Health Information Management or a related discipline.

Experience in healthcare or digital health is highly regarded.



Desirable qualifications include postgraduate studies and industry certifications such as ITIL, Prince2, PMP, CHIA, TOGAF or SAFe.

This is more than a digital role—it's your chance to transform healthcare at scale. Working at the intersection of clinical care, technology and innovation, you'll help create smarter digital solutions that improve patient outcomes and support the clinicians who deliver them every day.

At Monash Health, you will:

- Lead a state-wide service with real impact
- Work within a values-driven, purpose-led organisation
- Be part of a connected network of clinical, academic and system leaders
- Help drive innovation, inclusion and better health outcomes

We also offer:

- The opportunity tomake a real impact on patient experience
- Asupportive, collaborative team environment
- Ongoinglearning and development opportunities
- The chance to be part of Victoria’slargest public health service

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive,supportiveand future-focused, underpinned by explicit values and a commitment to continuous improvement.

Our teams play a critical role in bringing our recent strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity,transparencyand excellence.

You’llbe encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are FullHearted, OpenMindedandAllIn, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.

Applications close: 6th August 2026

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📌 Senior Manager - Ancillary Services (City of Monash)
🏢 Monash Health
📍 City of Monash