Lead a store that changes lives. At Anglicare Sydney, every purchase helps make a difference. Our retail stores do more than sell quality pre-loved goods—they support life-changing services for individuals, families and communities across New South Wales. For over 170 years, Anglicare has been serving people in need, enriching lives and strengthening communities through compassionate, values-driven care. Our vision is simple yet powerful: Jesus Christ honoured, lives enriched and communities strengthened.

About the role

As Shop Manager, you'll be responsible for the day-to-day operations of the store, leading a dedicated team of volunteers, delivering an exceptional customer experience and ensuring the shop operates safely, efficiently and profitably. You'll create a welcoming environment for customers and volunteers while helping maximise store performance to support Anglicare's mission. In this role you'll Lead the day-to-day operations of the retail store, ensuring a welcoming, protected and well-presented environment. Recruit, support, train and recognise volunteers, fostering a positive and inclusive team culture. Deliver outstanding customer service and create an enjoyable shopping experience for every customer. Drive shop performance through effective merchandising, stock presentation, pricing and inventory management. Manage cash handling, daily banking and financial administration in accordance with organisational procedures. Build strong relationships with the local community, parishes and community organisations to promote the store and Anglicare's services. Identify opportunities to connect customers with Anglicare services where additional support may be needed. Maintain a secure workplace by ensuring compliance with Work Health and Safety requirements. Contribute to continuous improvement through accurate reporting, administration and implementation of operational procedures.

About you





You're an experienced retail leader who enjoys motivating people, delivering exceptional customer service and making a positive difference in your community. Experience in retail, customer service or store management. Previous experience leading or supporting staff and/or volunteers. Strong customer service and communication skills. A passion for visual merchandising and creating engaging retail displays. Experience with cash handling, stock control and store operations. Strong organisational skills and the ability to manage competing priorities. A collaborative approach with excellent relationship-building skills. A commitment to Anglicare's Christian values and purpose.

Essential requirements

- Demonstrated retail experience.
- Previous leadership or supervisory experience.
- National Police Check (or willingness to obtain).
- Ability to work flexible retail hours, including weekends where required.

Why Anglicare?

- Join one of Australia's most respected Christian organisations and lead a retail store that creates lasting community impact.
- Salary packaging to maximise your take-home pay.
- Ongoing learning and development opportunities.
- A supportive, values-driven team environment.
- The prospect to lead and inspire a passionate volunteer team.
- Meaningful work where every sale supports people in need.

Your rewards and benefits

- Competitive salary packaging, wellbeing programs and generous discounts for you and your family.
- Staff Rewards: Enjoy access to our staff rewards portal,



with exclusive discounts to over 400 retailers, free wellbeing resources and more.
- Salary Packaging: Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free!
- Employee Assistance Program: At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.
- Employee Referral Program: Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service.
- Formal Recognition: The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.

We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities.

Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish.

Anglicare is where you can do the best work of your life.

Application Close Date: August 31, 2026

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📌 Shop Manager (New South Wales)
🏢 Anglicare
📍 New South Wales