We are seeking client-focused, professional and personable individuals who thrive on providing face-to-face services to join our dynamic Workplace Services team.

As a Workplace Services Experience Officer, you will play a pivotal role in delivering 5 Star workplace experiences that enable our people do their best work.

As a trusted first point of contact, you will create a welcoming workplace environment while coordinating services and building robust client relationships. You will proactively anticipate and respond to client needs to enable effective work outcomes.

In this onsite client-facing role, you will act as a central point of coordination for workplace services, working collaboratively across the organisation and with external service partners. Through primarily face-to-face, as well as telephone and email interactions, you will provide responsive and client-centred support, welcoming visitors and managing enquiries with confidence and care. You will connect people with the appropriate support, services and solutions, contributing to positive and effective workplace operations.

Operating in fast-paced and complex environments, you will use sound judgement to assess priorities, balance competing demands and facilitate outcomes across diverse stakeholders. By anticipating needs, resolving issues and navigating challenges with professionalism and initiative, you will help create a positive and productive workplace experience. If you have a passion for delivering exceptional service, creating productive partnerships and facilitating seamless delivery across teams and stakeholders, this role is for you.

As the role provides site-based support, you will be required to work onsite during business hours.

We embrace the strength of diversity – through our people and the perspectives they bring.





We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Our ideal candidate:

- has a passion to deliver high-quality, client-focused service and always strives to create positive workplace experiences
- leads by example to communicate professionally and confidently, building strong relationships with a diverse range of stakeholders
- effectively manages competing priorities in a dynamic environment, exercising initiative and sound decision-making to coordinate the team to achieve timely service outcomes
- proactively identifies opportunities to improve services, processes and workplace experiences, contributing to innovation and national consistency
- quickly learns and applies new systems and processes (such as Microsoft Office Applications), sharing knowledge with others and providing guidance, coaching or leadership support.

Experience in client facing roles such as reception, concierge, hospitality or other service industries, is highly regarded but not essential.

Getting to know the Australian Taxation Office

We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing.Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life.We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.

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📌 Workplace Services Experience Officer (New South Wales)
🏢 Australian Taxation Office
📍 New South Wales