MSP Service Delivery Lead –Escalations & Onboarding (City of Sydney)

MSP Service Delivery Lead –Escalations & Onboarding (City of Sydney)

16 Aug
|
Allura Partners
|
City of Sydney

16 Aug

Allura Partners

City of Sydney

Allura Partners is seeking a Senior Service Delivery Manager in Sydney to lead MSP services, own complex escalations end to end, and set standards across the network. The role involves onboarding recent firms, maintaining SLAs, and coaching offshore support teams to ensure high-quality service delivery.

The successful candidate will engage with senior stakeholders, drive improvements, and uphold go-live discipline within a hybrid Sydney work model.

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📌 MSP Service Delivery Lead –Escalations & Onboarding (City of Sydney)
🏢 Allura Partners
📍 City of Sydney

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