ING Bank (Australia) Limited is seeking a Senior Customer Journey Expert to design future-state customer journeys and operating models, delivering scalable solutions that improve outcomes for customers and frontline teams. The role is a 12-month fixed-term contract based in Australia, offering opportunities to influence customer experiences at scale and collaborate with stakeholders across the bank.
You will lead workshops, translate needs into practical solutions, and drive change adoption
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📌 Senior Life Moments Customer Journey Architect (City of Sydney)
🏢 ING BANK (AUSTRALIA
📍 City of Sydney
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