- Lead the end-to-end management of complex and high risk incidents, including assessment, escalation, governance, remediation and closure
- Provide direction on severity classification, impact analysis, stakeholder coordination and decision-making across multiple business units
- Oversee root cause analysis, corrective and preventative actions, and closure evidence to ensure matters are resolved thoroughly and sustainably
- Review remediation approaches, including member impact assessment, compensation considerations and communication plans
- Coach, develop and support Senior Incident Managers and Rectification Analysts to build capability and maintain high standards of delivery
- Contribute to reporting, governance papers, executive updates and continuous improvement initiatives that strengthen incident and control practices

Requirements

- Relevant tertiary qualification or equivalent skilled experience
- Significant experience in financial services operations, incident management, operational risk, remediation or a related discipline
- Demonstrated people leadership experience, including coaching specialists and managing work across competing priorities
- Experience working with senior stakeholders across multiple business areas in a regulated environment




- Sound understanding of risk management principles, incident governance and legislative or regulatory obligations in financial services
- Strong analytical skills, sound judgement and the ability to make risk-based decisions in complex situations

Core Competencies

Demonstrates expertise in incident management and operational risk within financial services, with a strong focus on stakeholder coordination, root cause analysis, and remediation strategies. Proven ability to lead teams, coach specialists, and drive continuous improvement initiatives in a regulated environment.

Highest-signal resume keywords

- Incident Management
- Operational Risk
- Stakeholder Coordination
- Root Cause Analysis
- People Leadership

ATS Optimization Keywords

Hard Skills

- Incident Governance
- Risk Management Principles
- Impact Analysis
- Remediation Strategies
- Analytical Skills

Soft Skills

- Coaching
- Decision-Making
- Judgement
- Communication

Certifications & Qualifications

- Relevant Tertiary Qualification

Industry Keywords

- Financial Services
- Regulated Environment
- Continuous Improvement
- Governance Papers
- Compensation Considerations

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📌 Team Manager – Incidents, Complex and High Risk (City of Sydney)
🏢 Jobtailor
📍 City of Sydney