Job Description

Create your best future and join Westpac as a Senior Manager, Advocacy Programs, WIB

What's the role?

You'll play a key role in helping Westpac Institutional Bank (WIB) strengthen and grow its most important customer relationships. Working within the WIB COO team, you'll coordinate strategic relationship and customer advocacy initiatives across multiple business areas, bringing people together around shared priorities and helping turn ideas into meaningful outcomes.

This is a highly cooperative role where you'll partner with senior stakeholders across the business, oversee key initiatives, track progress, and provide clear reporting and insights to support decision-making. You'll bring structure to complex programs, help remove roadblocks, and contribute to improving customer advocacy, engagement and overall experience. You'll act as the connector across teams, helping align priorities, maintain momentum and ensure initiatives are delivered in a consistent and effective way. If you enjoy working across different stakeholder groups, bringing clarity to complex challenges and driving meaningful outcomes, you'll thrive in this role.

This is a full-time opportunity based in Sydney, with a minimum of three days in office (currently Tuesday & Thursday anchor days).

What do I need?

- Experience leading complex initiatives, coordinating multiple priorities across teams and the ability to synthesise insights.
- Proven ability to create leverage through people and partnerships to build alignment across diverse groups.
- Excellent written and verbal communication skills,



including presenting information to senior leaders.
- Strong organisational skills, attention to detail and the ability to keep multiple workstreams moving forward.
- A proactive, customer-focused mindset, with experience using reporting, CRM, analytics or similar tools, and excel to drive insights and action.

Why join us?

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
- This is a high-profile role within WIB, providing broad and diverse exposures and collaboration, shifting the dial to improve customer advocacy, engagement and overall experience.

Create your future today

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

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📌 Senior Manager, Advocacy Programs, WIB (City of Sydney)
🏢 Westpac Institutional and Business
📍 City of Sydney