Welcome to Personalised Support Services. Responsive to the participants’ varied needs, we thrive on strong work ethics and higher service standards. With a thorough understanding of the participants’ physical, mental and emotional support requirements, we work towards bringing a positive change in their lives. Our Mission is to Curate Happiness and Offer Independence to our Participants with our Personalised - Supports.

We are seeking an experienced Head of Operations to lead and strengthen our growing NDIS and Aged Care operations.

Reporting to the Managing Director, this senior leadership role will oversee key service areas including NDIS Service Delivery, Support Coordination and Support at Home, with a strong focus on operational performance, accountability, quality and sustainable growth.

Key Responsibilities

- Provide leadership and oversight across operational departments
- Lead and support Team Leaders to achieve solid performance and service outcomes
- Monitor KPIs, productivity, utilisation and departmental performance




- Strengthen management reporting, dashboards, systems and processes
- Identify operational gaps, risks and inefficiencies and drive corrective action
- Improve accountability, communication and follow-through across teams
- Work collaboratively across Service Delivery, Support Coordination, Quality & HR functions
- Drive continuous improvement, service expansion and sustainable growth

About You

- Senior management experience within NDIS, Aged Care or community services
- Strong knowledge of NDIS Service Delivery and Support Coordination
- Support at Home / aged care experience highly regarded
- Proven experience leading teams and improving operational performance
- Strong analytical, reporting and performance-management capability
- Commercially minded with a strong focus on quality, compliance, efficiency and growth

Hirer responsiveness Salary match Number of applicants

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📌 Head of Operations (Melbourne)
🏢 Personalised Support Services
📍 Melbourne