- Serve as a strategic advisor and technical expert leading targeted engagements to accelerate product adoption
- Lead the full adoption journey from baselining customer environments to providing feedback for product roadmap
- Document adoption plans, site matrices, and communications for project alignment
- Guide customers on strategic decisions and lead architectural initiatives

Requirements

- 7+ years in security consulting or technical customer success roles
- Expert-level knowledge of Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA
- Bachelor's or Master's degree in Engineering or Computer Science
- Multiple advanced certifications (CISSP or CISM plus CCIE preferred)

Core Competencies

Demonstrates expert-level knowledge in Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA, while effectively guiding customers through the product adoption journey and leading architectural initiatives.



Holds advanced certifications and a robust background in security consulting or technical customer success roles.

Highest-signal resume keywords

- Expert-Level Knowledge of Secure Access
- Expert-Level Knowledge of Umbrella
- Expert-Level Knowledge of DUO
- Expert-Level Knowledge of ISE
- Expert-Level Knowledge of NGFW

ATS Optimization Keywords

Hard Skills

- Security Consulting
- Technical Customer Success
- Product Adoption Strategy
- Architectural Initiatives
- Customer Environment Baselining

Soft Skills

- Strategic Advising
- Communication
- Project Alignment

Certifications & Qualifications

- CISSP
- CISM
- CCIE

Industry Keywords

- Product Roadmap
- Adoption Plans
- Site Matrices

Tools & Technologies

- Secure Workload
- XDR
- SNA

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📌 Customer Success Specialist – Security (North Sydney Council)
🏢 Jobtailor
📍 North Sydney Council