Position Summary

State Customer Service Advisor – 360 Bourke St branch. Full‑time, permanent role focused on customer retention and relationship growth.

Key Responsibilities

- Educate customers on banking products, services, and features.
- Support customers in navigating digital channels, virtual banking services, and in‑branch resources.
- Identify opportunities to refer customers to other departments (Lending, Virtual, Business, Wealth, etc.).
- Assist customers with everyday banking via virtual, phone, and in‑person interactions.

Required Experience & Skills

- Customer Service and Sales Experience, ideally in a contact/call centre or customer‑facing environment.
- Energetic personality with genuine passion for helping people.
- Resilience – ability to remain calm and composed dealing with challenging situations or difficult customers.
- Adaptability and willingness to learn new banking procedures and technologies.





Training & Development

No banking experience required. Comprehensive training on banking products and services will be provided, with hands‑on guidance from a supportive team.

Benefits

- Competitive remuneration.
- Pay and unpaid parental leave for nominated primary and support carers, including leave for adoptions, surrogacy, and foster care arrangements.
- Continuing super contributions while on leave.
- Opportunities to pursue industry‑recognised qualifications through online learning, training modules, and career planning tools.
- Paid volunteer or community work support.

Equal Chance Employer

We are proud to be an equal‑opportunity employer that values diversity, flexibility and inclusion.

#J-18808-Ljbffr

📌 State Customer Service Advisor - Pavilion 360 (Melbourne) (Brisbane)
🏢 Bank of Melbourne
📍 Brisbane