Job Description

We are seeking an experienced ServiceNow Consultant with 7-9+ years of hands‑on development experience to join our team. This role requires a technical specialist who combines deep ServiceNow platform expertise with solid stakeholder management capabilities. The ideal candidate will have extensive experience delivering end‑to‑end implementations across ITSM, CSM, and CMDB modules, along with proven skills in platform upgrades, performance tuning, and enterprise integrations.

As a ServiceNow Consultant, you will be responsible for designing, developing, configuring, and optimizing ServiceNow solutions that align with business processes and drive operational efficiency. You will work closely with business stakeholders, architects, and engineering teams to deliver high‑quality technical implementations while maintaining platform best practices and ensuring system stability. This position requires both technical depth in ServiceNow development and the ability to translate business requirements into scalable technical solutions.

Qualifications

- 7+ years (preferably 9+) of ServiceNow hands‑on development
- Deep expertise in ITSM, CSM, and CMDB modules
- Proficiency in JavaScript, HTML, AngularJS, REST APIs
- ServiceNow Glide scripting and platform upgrades
- Performance tuning and capacity sizing
- Scripted REST APIs and enterprise integrations

Benefits





NCS Australia offers paid parental leave, initiatives focused on well‑being, and discounted health insurance. Employees also receive discounts on various products and services and are regularly recognised and rewarded for high performance. We are committed to career development through the Capability Fingerprint, industry and partner training programs, special interest groups, and an AI‑driven learning platform.

Equal Opportunity & EEO Statements

NCS Australia is an equal‑opportunity employer, committed to valuing and supporting our people and the communities we serve. We attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from Veterans, Aboriginal and/or Torres Strait Islander communities.

We are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Work Rights and Background Checks

To be eligible for a position with us, applicants must have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

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📌 ServiceNow Consultant (Melbourne)
🏢 Ncs Group Australia
📍 Melbourne