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About Us

We are a leading certification body committed to ensuring the highest standards in the NDIS sector. Our mission is to support providers in navigating the complexities of compliance and certification with ease and professionalism. Join our dynamic team and play a vital role in maintaining the integrity and quality of the NDIS auditing process.

About the Role

As a Compliance Manager – NDIS, you will be the backbone of our technical operations, providing essential support to NDIS providers and auditors. This role combines technical expertise, stakeholder engagement, and a proactive approach to maintaining compliance standards. You will work closely with providers, contractors, and internal teams to ensure smooth operations and exceptional service delivery.

Key Responsibilities

- Be responsible for the overall compliance function of the NDIS team
- Liaise with the regulatory authorities as required; JASANZ and NDIS Commission
- Foster consistency of the technical review function by overseeing the program
- Support clients and auditors by answering compliance queries
- Responsible for the onboarding of new auditors and ongoing training of existing team members
- Manage accreditation activities including witnessing and internal auditing
- Support the auditor performance management program
- Maintain updated knowledge of the scheme and distribute the information as required
- Assist in preparing for JASANZ accreditation audits
- Review the completeness and quality of audit reporting by conducting technical reviews




- Liaise with the Operations team members to implement improvements
- Assisting with reporting tasks or fulfilling other administration duties as needed

About You

To succeed in this role, you will need:

- Previous experience in a compliance-related role within the NDIS framework
- Working knowledge of NDIS certification, quality assurance and regulatory compliance
- A great communicator with a friendly personality – we're a people business
- Someone who thrives on detailed work; accuracy is vitally important
- Methodical; someone who can work through volume in a logical manner
- A proactive and problem-solving mindset with a focus on efficiency and accuracy
- Fast learner who is comfortable using different pieces of technology
- Salesforce and Outlook experience is highly regarded but not essential
- A self-starter with the ability to manage their own time
- Someone who fosters others’ success

Why Join Us?

- Be part of a supportive and collaborative team committed to making a difference in the NDIS sector.
- Opportunity to contribute to meaningful work that impacts the lives of individuals and providers.
- Access to ongoing professional development and career growth opportunities.
- Flexible working arrangements

How to Apply

If you’re ready to take on a challenging and rewarding role, we’d love to hear from you! Please apply with a current resume and a cover letter detailing your relevant experience.

Seniority Level

Mid-Senior level

Employment Type

Full time

Job Function

Accounting/Auditing, Administrative, and Writing/Editing

Industries: Business Consulting and Services

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📌 Compliance Manager (New South Wales)
🏢 Citation Group
📍 New South Wales