Job Title: Business Analyst ServiceNow (Telecom Domain)

Location: Sydney & Melbourne

Employment Type: Contract

Job Summary:

We are looking for an experienced Business Analyst with a strong background in the Telecom domain to join our team in Sydney or Melbourne. The ideal candidate will have hands-on experience in process design, stakeholder engagement, and ServiceNow platforms, with a proven ability to translate business needs into actionable technical requirements.

Key Responsibilities:

- Capture and articulate business and user requirements in the form of user stories for agile environments.
- Ensure requirements are well understood, developed, tested, and delivered in line with specifications and business objectives.
- Act as a liaison between business stakeholders and the technical team to identify, prioritize, model, and document business processes and data requirements.
- Represent stakeholders during planning, development, testing, and release cycles.
- Collaborate with platform and development teams to estimate delivery timelines and resource needs.
- Support testing efforts by validating requirements, performing gap analysis, and ensuring solution alignment.
- Champion change management and user adoption initiatives in collaboration with stakeholders.
- Design and define processes across Customer, IT, and Employee workflows.




- Provide insights and best practices related to ITSM, Customer Service Management, Field Service Management, or HR Service Delivery.

Requirements:

- Minimum 3 years of experience in business analysis, with a focus on process design within ITSM or ServiceNow modules (CSM, FSM, HRSD).
- Strong technical knowledge of ServiceNow and its capabilities.
- Experience working in agile project environments and delivering outcomes in iterative cycles.
- Excellent communication skills in both written and spoken English.
- Proven experience in stakeholder management across business and technical teams.
- Telecom industry experience is mandatory.
- Robust analytical and problem-solving skills.
- ServiceNow certifications (e.g., Certified System Administrator, ITSM, or CSM modules)
- Experience with workflow automation and platform configuration on ServiceNow

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

📌 Business Analyst Telco Domain (Sydney)
🏢 Tech Aalto
📍 Sydney