- Captures business and user requirements (as stories for agile shops)
- Ensures requirements are understood, developed, tested, and delivered to specification
- Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
- Represents project stakeholders throughout planning, development, and release processes
- Works with the platform team to develop release estimates
- Supports the testing effort
- Works with stakeholders to drive adoption
- Define processes across Customer/IT/Employee workflows.
- Fluent in both written and spoken English
- Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
- Must have solid ServiceNow technical knowledge
📌 Business Analyst (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne
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