Supply Chain North Sydney Full-time Australia

Job Description

As the Customer ServiceTeam Leader, you will play a pivotal role in ensuring the smooth execution of customer service activities,seamlessexecutionand delivery of customer orders across all our channels. You will lead a team of customer service specialists, empowering them to achieve their full potentialand ensuringa customer first approach.

In this role, you will:

Ensure integration of key business processes to deliver value-added products, services, and information to customers and stakeholders.

Measure and review the efficiency and effectiveness of our customer service processes and proceduresidentifyingand implementing improvement opportunities

Liaise with customers and suppliersin order tooptimise customer satisfaction and maximise efficiency.

Evaluate external customer satisfaction and define and implement improvement activities based on these results.

Oversee daily operations incustomer service andclearcommunicationand collaborationwith internal stakeholders; Sales, Logistics, Supply Chain.

Coaching and development a high performing team

Qualifications

Wearelooking for someone who has the following skills and experience:

Previousdemonstrated experience in a similar role or managing a team – please comment on the relevant experience you bring in your cover note





You have excellent data analyticsand computer literacy–you’reproficient in Excel and preferablyPowerBI,SAPand CRM experience

You have outstanding stakeholder management and relationship-building skills

Additional Information

What's in it for you

Competitive salary with contributions to your super and a bonus opportunity

Support, training, and an extensive onboarding program

Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands

Opportunity topurchaseup to 10 days ofadditionalAnnual Leave per year

Experienced and enthusiastic team

Our DE&I; Statement

At JDE Peet’s we aim to create a better future where we authentically serve, reflect, and embrace everyone. We believe in fostering a more diverse,equitableand inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discriminationon the basis ofour race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.

Throughout the entire employee lifecycle, we place DE&I; at the core of our people processes. This enables us to drive objectivity andeliminateany potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

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📌 Customer Service Team Leader (New South Wales)
🏢 Jdeprofessional
📍 New South Wales