Ticketek Entertainment Group is a global fan‑experience company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!

About the Group

Our Group includes our Fan Experience Platform (Ticketek) that sells tickets and provides value‑added services, event promoting with businesses across touring (TEG Touring), sport (TEG Sport), and family experiences (TEG Experiences), and our digital business (Ovation) which focuses on delivering seamless data‑driven outcomes for our fans and partners.

About the Role

We are hiring two Cloud Engineers to join TEG’s growing Technology department. In this role, you will be responsible for identifying and resolving issues in production and working with the wider engineering community to ensure we chase down and mitigate areas of risk.

Please note: Candidates can apply from our office locations in Adelaide, Sydney, Melbourne, or Brisbane.

Responsibilities

- Proactively monitor and manage our AWS/Cloud production environments and react swiftly to prevent or reduce customer visible impact.
- Escalate and communicate production issues to key stakeholders.
- Troubleshoot, reproduce, and mitigate complex system and infrastructure issues within the AWS environment.
- Manage incident for high‑severity issues impacting our sites and services 24x7.
- Develop and implement automation and tooling (e.g., CloudFormation, Ansible, or Terraform) in collaboration with the Site Reliability Engineering team to improve cloud management processes.
- Work on the engineering team backlog.
- Support service prior to go‑live through pre‑launch reviews.
- Provide technical support for internal products, requiring strong investigation, analysis,



and resolution skills.
- Monitor and check systems.
- Execute daily system operations tasks, including maintenance and optimisation of the cloud infrastructure.
- Deploy, configure, and manage cloud‑native or updated solutions, utilising Gitlab CI/CD.
- Collaborate closely with the Development team and business units to deliver a high level of support and service.

Other Considerations

- After‑hours on‑call responsibilities and issue escalation procedures.

About You – Essential Experience & Skills

- Strong troubleshooting, problem‑solving, and investigative skills across diverse operating systems and networked environments.
- Extensive experience operating and managing critical cloud infrastructure and production environments.
- Experience working in an agile environment to deliver software.
- Knowledge and practical experience with scripting (including Shell scripting and Python) for automation and system management.
- Experience working in a Microsoft stack environment including Windows Server, IIS, Active Directory, and Microsoft SQL Server.
- Operating knowledge of UNIX or Linux, including proficiency in Shell scripting and Python.
- Demonstrated experience with Amazon Web Services, specifically managing core services (e.g., EC2, VPC, S3).
- Sound knowledge of basic networking such as IPs, TCP/IP and firewall.




- Proficient in quickly learning new technologies and analyzing business needs to recommend effective solutions.
- Excellent verbal and written communication skills.

Desirable Experience & Skills

- Proven experience in incident management for high‑severity issues, preferably within a large‑scale production environment.
- Experience working within GCP.
- Experience utilizing CI/CD tools (e.g., Gitlab CI/CD or Jenkins) to streamline cloud deployments.
- Experience managing or administering specialized databases, particularly cloud‑native services like DynamoDB and Snowflake.
- Experience working effectively in a demanding and rapid‑paced production environment.
- Expertise with logging, monitoring, and application performance monitoring (APM) tools used for proactive system health checks.
- Previous experience working a shift pattern or managing substantial weekend work/on‑call responsibilities.

Benefits

- Complimentary event tickets.
- Birthday and volunteering leave.
- Wellbeing discounts & flu vaccinations.
- Paid parental leave & free employee support (EAP).
- Global rewards and recognition.
- Learning, development & career pathways.
- A diverse, inclusive, and passionate team.

Equal Opportunities

TEG is an equal opportunity employer committed to embracing diversity, respecting, and caring for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*

Seniority level

Associate

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Entertainment Providers

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📌 Cloud Engineer (New South Wales)
🏢 TEG
📍 New South Wales