- Available shift: 8:30am - 8:00pm & 11:00am - 8:00pm , 4 on 4 off​ covering the 7 day week (All roles required for at least 2 weeks full time training, Monday - Friday 9am - 5pm from start date)
- Hourly rate: £12.88 per hour
- Location: McCarthy House, Ringwood, BH24 3FA

​

Do you want a role where you can make a difference?

​

What you’ll be doing as a Call Operator

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

- Accurately logging each call and inputting information into our CRM call handling platform
- Being an integral part of a supportive team that provides the best possible experience for Residents

​

What we are looking for

- Customer service experience whether that be from call centres, retail, hospitality, or the care sector
- Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
- Someone with an empathetic approach
- Good standard of English and ability to enter data into systems accurately
- Someone who can commit to 10+ hours a week.



As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours

​

What you can expect in return

- Competitive rates of pay, dependent of experience, typically £12.88 per hour
- Fantastic Colleague benefits
- Supportive and friendly team
- Extensive training from initial induction and throughout your career
- Career development opportunities
- Safe, secure and contemporary offices based in Ringwood
- Free in office parking
- Rewarding work; you’ll be making a positive difference every day

Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you’ll work just 184 days a year (that’s essentially half the year off!)

This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.

📌 Careline Call Operator - Day shifts (Ringwood)
🏢 Churchill Retirement
📍 Ringwood