16 Aug
|
Vital
|
New South Wales
16 Aug
Vital
New South Wales
Vital+ is seeking a Team Leader to own the operational layer of our customer service team in Sydney. The role is hands-on and reports to the CS/CX Manager, with responsibility for coaching offshore agents, queue health, and performance metrics.
You will handle first-line escalations, ensure ACL/compliance, run day-to-day Gorgias workflows, train the team, and surface patterns to drive CSAT and reduce churn. NSW-based, in office in Surry Hills with two WFH days.
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📌 Customer Experience Lead: Offshore Team Coach & Ops (New South Wales)
🏢 Vital
📍 New South Wales