- Provide end-to-end support for Getty Images’ Custom Content product, a qualified crowd-sourced solution for creating exclusive content at scale
- Support the pre-sales discovery process and provide subject matter expertise to drive new business opportunities and help sales teams close new Custom business
- Support customers post-sale, including onboarding and familiarizing them with the proprietary platform
- Manage conversations around creative briefs
- Monitor contract timing to ensure full service utilization, client satisfaction, and effective renewal positioning
- Collaborate with Creative content and production teams on brief execution and logistics
- Liaise between Creative/production teams and clients
- Work with enterprise sales, legal, and finance teams using company systems and processes to support service delivery

Requirements

- Business-proficiency fluency in Japanese and English is required
- Experience in account management, customer success, or subject matter expert roles
- Strong customer service and communication skills
- Ability to build and maintain internal and external relationships
- Excellent organizational skills
- Ability to manage multiple short- and long-term tasks




- Experience managing projects and delivery expectations under tight deadlines
- Proficient to advanced computer literacy
- Proficiency with Microsoft Office tools
- Salesforce proficiency preferred

Core Competencies

Demonstrates expertise in account management and customer success, with a strong focus on relationship building and project management. Proficient in both Japanese and English, with advanced skills in Microsoft Office and Salesforce to support service delivery.

Highest-signal resume keywords

- Account Management
- Customer Success
- Project Management
- Bilingual Proficiency in Japanese and English
- Salesforce Proficiency

ATS Optimization Keywords

Hard Skills

- Project Management
- Customer Success
- Account Management
- Computer Literacy
- Microsoft Office Proficiency

Soft Skills

- Strong Communication Skills
- Excellent Organizational Skills
- Relationship Building

Industry Keywords

- Creative Briefs
- Client Satisfaction
- Service Delivery
- Pre-Sales Discovery
- Crowd-Sourced Content

Tools & Technologies

- Salesforce
- Microsoft Office

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📌 Product Specialist, Custom Content (New South Wales)
🏢 Jobtailor
📍 New South Wales