Client An education company, a client of ICG, is undertaking a major student data and records remediation program designed to ensure accuracy, compliance, and data integrity across multiple systems.

We are seeking several Remediation Agents / Paralegal Specialists to review, investigate, and correct student and financial record discrepancies while maintaining the highest standards of diligence, confidentiality, and professionalism.

Role

This role suits paralegals or compliance professionals with strong attention to detail and comfort working in structured, evidence-driven environments.

Key Responsibilities

- Review and assess individual record cases for errors or inconsistencies.

- Identify required information to correct or verify data.

- Contact students and internal stakeholders to obtain missing details.

- Apply procedural and compliance guidance consistently to each case.

- Document all actions in a central case management system.

- Coordinate with communications and compliance teams to ensure correspondence meets approved standards.

- Support reporting and QA by preparing case summaries and validation evidence.

- Escalate complex cases to the Remediation Senior Specialist for decision.

Skills & Experience Required

- Background in paralegal, compliance, or case management work (education, financial services, or government).

- Robust documentation and analytical skills.

- Excellent written and verbal communication.





- Ability to interpret and apply policies accurately.

- Comfort handling sensitive personal or financial information.

- Proficiency with Excel and document management systems.

What You’ll Work On

- Reviewing and correcting data integrity issues in student or financial systems.

- Conducting fact-finding and student follow-up communications.

- Maintaining complete case records and audit trails.

- Supporting QA and governance reporting activities.

How You’ll Be Supported

You’ll report to the Remediation Senior Specialist, who oversees quality assurance, escalation handling, and operational performance across the remediation program.

Logistics

Start date & Duration: Immediate start, 6 months (with possibility to extend)

Location: Sydney (or hybrid)

Rate: Daily net rates $550 – $700 per day (ex-GST)

Application Close date: No later than Friday 10, October 2025, at 5 pm AEST

- All Accredited Professional must become a Member of ICG if not already the case

- APT’s (Resume's) must be lodged (by EOD Application Close date above) We will review all APT's and select the best 3 for the client. The client will then conduct interviews.

- Please note that the net rate quoted is an ICG Affiliate rate available for

ICG Members only.

- Any previously agreed and documented rates for candidates introduced to ICG via approved 3rd parties will be honoured.

📌 Consultant Gig #1018–Sydney (or hybrid) Remediation Senior Specialist / Paralegal Lead
🏢 Internal Consulting Group
📍 Sydney