Lead, Hands-On Support Team – SaaS (New South Wales)

Lead, Hands-On Support Team – SaaS (New South Wales)

16 Aug
|
ProSpend
|
New South Wales

16 Aug

ProSpend

New South Wales

ProSpend is a leading Australia-built spend management platform. We are seeking a hands-on Support Team Leader to guide the day-to-day performance of the Support team while maintaining a reduced personal ticket load.

Reporting to the Head of Customer, you will own SLA performance, queue health, coaching, rostering, and act as the first escalation point for complex issues, driving CSAT and customer success.

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📌 Lead, Hands-On Support Team – SaaS (New South Wales)
🏢 ProSpend
📍 New South Wales

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